How to Get the Most Out of Auto Repair Shops »
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
5505 W State Highway 46New Braunfels, TX 78132
From Business: Hill Country Customs, Inc hereby provides a Limited Warranty on repairs performed by the shop. This Limited Warranty is valid only for as long as you own the vehicl…
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
You need a reliable auto repair shop you can count on when it's time to take your car in for care. Get good tips for finding the b…
Some auto repair service shops may target women as uninformed consumers they can overcharge. Find out about common scams and strat…
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I love to acknowledge those who provide a great customer experience and my experience with Daddy's Tint and Alarm was one for the ages. Here is my honest evaluation of this business below. Read the rest of the story to find out just what great people they are. MATERIAL QUALITY: EXCELLENT WORKMANSHIP: EXCELLENT PRICE: EXCELLENT (you get more value than you pay for) CUSTOMER SERVICE: EXCELLENT+ WARRANTY: EXCELLENT (Lifetime) WORKPLACE CLEANLINESS: EXCELLENT (cleaner than most restaurants). Not only was the quality, workmanship and price first class, the customer experience was well beyond what I would expect from any service provider. It started out as a comedy of errors on my part. My daughter was out of town and I wanted to surprise her by having her windows professionally tinted on her car as part of her graduation reward. I showed up late for my appointment after forgetting to call and let them know I was coming, but Jesse had already started on a walk in and was booked the rest of the day following week. But instead of being turned away, Jesse and his son arranged for me to leave my car overnight and promised to get it done within the next few days as time permitted realizing how important it was to me to have it done before my daughter returned. The next challenge came when I told Jesse that, not only did I not have a ride, but I realized I had left my wallet at home. Kindly, Jesse took his lunch time to give me a ride home in my daughter's car. As I drove home I looked down and realized that the gas tank was empty but I assured Jesse there was enough gas for us to get my wallet and get to the nearest gas station. He offered to buy gas and bill me later but I was sure we were fine. By this time he had to wonder what in the world he had gotten himself into. We arrived at my home only to be concerned that the fuel gauge was warning us we had a range of "zero" miles and the gas station was still two miles away. Jesse smiled and waited patiently as he watched me get the lawn mower gas can and fill the tank with the little bit of gas I had. After fueling the car at the gas station and allowing Jesse to get back to work I was surprised to have him call me four hours later to tell me he was able to get my car in and that I could pick it up after 5:00 if I wanted it that day. I picked it up the next day and WOW what a great looking car! The quality and workmanship are outstanding. I even found myself turning down the AC because it felt so cold (and this was on a very hot humid day), confirming what Jesse said about the outstanding heat reflection that his material provides over other more popular cheap brands. As i was leaving I inquired about windshield UV and heat protection for this car and my other cars and was happy to learn that Daddy's Tint and Alarm uses the 3M Crystalline 3MCR90 Clear Automotive Window Film that is the rave in the industry. I will be back over the next several months for that service and look forward to introducing my family to another great family. Thanks Jesse. Didn't catch your son's name but he is certainly class act in his own right.
Regarding RIPOFF Review by Travis C on 2/4/15 Thank you for sharing your thoughts, Travis. At Bert’s Gene Brown Transmission we encourage our clients to openly communicate any and all concerns regarding, price, quality and customer service issues. Therefore we are surprised that you did not bring this to our attention earlier so that we could address it as soon as possible. With all due respect, the cost of the transmission was $1500 exactly- not $1800 and you paid an additional $165 to have work performed on the drive shaft. The only item that comes to mind on your transmission that may have been siliconed is the governor cap. The application of silicone is standard procedure in sealing the governor cap to prevent leakage. Originally we repaired your transmission on February 13, 2013 which was 24 months ago. The repair had a 12 month or 12,000 mile warranty. To date your warranty has already been expired one year. However, as you clearly stated in your review, Steve still offered to fix your issues although the warranty had been expired approaching a year. Our intentions to satisfy your complaint was evident and clear as we willingly made efforts to reach out to you. However when I made phone contact with you to resolve the issue, you strongly rejected my request to allow Steve to join our conversation for the purpose of achieving complete clarity on the situation and you then ended the phone call. Your refusal to allow Steve to participate in an effort to resolve this issue has rendered a solution to your complaint unattainable. However, should you reconsider to take us up on our offer, we are ready and willing to stand behind our work. Please call the shop at 210-637-5555 and ask for me, Bert, directly. Once again thank you, Travis. *******Updated Response: February 7, 2015******* Hello Travis, my purpose for reaching out to you was not to create a situation that would produce an argument. The purpose of Steve being a party to the call was not for him to rebuttal you. It was for the purpose of Steve listening so he could get a complete understanding as to why you are dissatisfied since he offered to fix your issue even a yr out of warranty. I even assured you there would be no communication between you and Steve. No argument nor rebuttal from Steve will be allowed. Once again I ended my first response by offering you an open invitation should you choose to take me up on my offer. Please contact me personally. You have nothing to loose. Bring your truck so that I can check it out and test drive it. Also, please bring your receipt showing what's been repaired or replaced along with proof of payment so that we can determine an amicable agreement. It's that simple. My offer stands for 72 hours. Once again, please feel free to contact me. Thank you, Travis.
I started going to bring your own parts back in Oct '11 where I used to take all my business to a local Firestone. BYOP was really helpful in finding the parts for me and installing them the same day while I waited in their main lobby. The reason I'm giving them 5 stars is because of their dedication to resolve a complex issue on my Acura's Power Steering pump. I work for an IT industry and when a real interesting issue arises we have to investigate and setup monitors to help determine the issue. This can sometimes take longer than a couple of days resolve. Well BYOP did exactly this. They replaced the pump with an aftermarket, which created a noise issue only when turning the wheel slightly. It didn't start until I left the shop and arrived in Austin. They replaced it with another aftermarket under warranty and the next pump worked but started to create a noise as well. There was an issue with the pulley that was not completely straight and the tensioner that caused the belt to come off. It seemed like a disaster but they assigned Martin to me, where they researched the issue and collaborated together. It turns out Acura’s have a difficult time with some select aftermarket parts and doesn’t take to them well. I had to go OEM, which I researched myself, and was the right thing to do to in the first place. As I had already paid for labor, I just had to pay the difference for the OEM parts. When I left my car there they drove me across the street on Bandera to Avis where they have a nice discount for BYOP customers and the Avis staff is very friendly. Again, BYOP took care of ordering all the OEM parts and returning the aftermarket parts without adding to the additional cost and pain of returning parts. They researched that you had to clean out and install the slot where the tensioner goes and they never gave up until my car was noise free. It’s an 11 year old car but still drives like I got it off the lot. They have a great system for documenting all the service/labor and it’s available online as well. For a company who does not know the history of the maintenance and things do go wrong after 11 years , I’ll quote Martin “There is always a resolution, just need to diagnosis and resolve it”. Thanks BYOP and staff at Bandera.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.