After reading the reviews on this site, I debated about going to this store for some items I needed sent off for repairs. We were going to be there at La Cantera so I decided to go ahead and stop by. I had already prepared myself for a confrontation if the SA was rude in any form or fashion. I was very glad I stopped by in spite of the negative reviews I saw here. The SA was very nice and helpful and I ended up sending not just the bag I had brought in for repairs but the one I was actually carrying that day. She gave me a bag to place all my purse contents in so that I would be able to leave the bag I was using. We have a 2 1/2 hours drive to San Antonio from our home so this was great and saved me a future extra trip. I'm really glad I decided to go ahead and give them a try instead of just going by these reviews. I'll be picking up my items in a couple of week so I'll post how that works out.