I have bought 5 cars from Gunn; the last 3 were from Gunn Nissan. Every single time, it is a pain-free, pressure free process. Because the sales people are not paid on commission, they are more invested in making the customer happy than making the next sale. John Alvarez has been the salesperson I have worked with for my last three auto purchases, and he is always knowledgeable, courteous, and helpful. This last purchase was no exception. My husband was looking for a small work truck. I called John, described the features we wanted, and by the next day we were driving our new Nissan Frontier truck. The other thing I love about Gunn Nissan is the customer experiences I have had after I purchased the car. Any time I need to get the oil changed or get maintenance done on my vehicle, I have had a positive experience. They get me in and out pretty quickly, and they also provide nice amenities for their customers while you are waiting. One Saturday morning, they had a massage therapist giving complementary chair massages to waiting customers. What a great perk!
Before moving to Texas, I would always buy cars from private owners because they are not selling cars to pay the bills and dealerships are. But Red McCombs Ford and Toyota have both given me great deals on two vehicles since moving here. Service at R. M. Toyota goes way above and beyond. When a second key fob didn't work on my used car, I was told the other one probably just needs a battery. A new battery didn't fix it. Sales told me the one working fob was the deal, but they would look for a similar fob to be turned in and then I would just pay to have it programmed for my car. After a month I went there to see for myself if a similar fob was turned in. The parts manager took the fob and said he'll see what he can find. After 20 minutes I sat down at a table. Soon after the manager came to me and dropped a new fob on the table. I thought, "Great, now I have to spend $100+ for this." He said, "There you go, have a nice day. No charge." I couldn't believe it. In my mind, you can't do better then Red McCombs Toyota, or Red McCombs Ford.
David Munoz was dedicated to assisting me with finding the right vehicle to suit my needs. He was available to assist me whenever I called or whenever I showed up on the premise. He worked his schedule around mine to be there at the dealership. I appreciated this greatly and it made everything go smoothly and I was able to coordinate around my work schedule which decreased my stress. David Munoz was very courteous and professional throughout the process. I enjoyed his assistance and he made this car buying experience go smoothly without any bumps. Exactly how I like it. Quality with expediency. All of the staff were very professional/polite. Very welcoming, comfortable and clean environment. Very catering....to my needs. I appreciated that. Continue to keep the same characteristics I have mentioned throughout my survey. I would like to see more incentives offered on the overall price of a vehicle. That would make me feel better to know that I am getting the best price compared to the overall market.