My name is Angelina Jackson, an Enterprise customer since the early 90s and will continue to do so because of their (Josh Anderson, Lee, Gadiel & others) excellent accommodation, service and extreme helpfulness to my spouse and I. We are sad that Lee and Gadiel had moved to another department, but Josh makes up for it. He's very professional always made sure I was taken care of even when he wasn't there. I will sorely miss him when he leaves. I read one of the reviews, sometimes when their (Enterprise) phone keeps ringing, that means the employees are outside giving a thorough check on the vehicle they are about to rent out. I've witnessed it several times while I was there. It's not because they are ignoring customers calls. They are busy accommodating impatient, rude customers. I feel for the employees such as Josh and others because I know how rude and mean some of the customers can get. In conclusion, I have rented from other rental companies, but Enterprise has the best policies, EMPLOYEES, although I had experienced some rudeness from one employee (she' no longer there, thank God.). But remember, I have been renting from them since the early 90s. As I have stated, Enterprise and its employees like Josh provided me and my spouse great service that is why we have rented vehicles from them once and sometimes twice in a month since the early 90s. What can I say, they are very friendly, accommodating, professional that you wouldn't find at any other rental car company. Keep up the good work Josh and the rest of the crew!
After not knowing where I was supposed to drop off the car (my fault for not checking) and being so frustrated that I was going to miss my flight, the Hertz team was amazing!! The shuttle driver got me to the airport just in time for me torealize I left my wallet on te front seat of the rental.…
CAN NOT SAY ENOUGH FOR THE TRIO THAT WORK THIS LOCATION, GENEVIVE, STEPHANIE AND AL, THEY ARE OUTSTANDING AND HANDLE MY REQUEST FOR RENTAL'S IN THE MOST PROFESSIONAL MANNER. PEOPLE SKILLS ARE OUTSTANDING, PROFESSIONALISM SECOND TO NONE, SMILES ACTUALLY LAST THRU MOST OF THE DAY. LOVE THESE GUYS I CALL THEM DIRECTLY FOR THE CAR THEY HANDLE THE REST I AM IN AND OUT IN 10 MINUTES. I AVERAGE AT LEAST 15 RENTAL VEHICLES A YEAR FROM THIS LOCATION AND THEY HAVE NEVER FAILED ME IN THE LAST 3 YEARS. I LIKE THE FACT THAT I DRIVE RIGHT UP AS THEY ARE LOCATED INSIDE THE NORTHSIDE FORD BUILDING ON 281 AND NAKOMA CONVENIENT LOCATION NO REAL TRAFFIC LIKE THE AIR PORT. NO DELAYS. I WALK IN TOSS THEM THE KEYS AND THEY HANDLE CLOSING THE RENTAL E MAIL ME MY RECEIPT. COULD NOT BE BETTER. I WOULD HIGHLY RECOMMEND AS I DO WITH OTHER MEMBERS OF MY FAMILY, FRIENDS AND ASSOCIATES. I WOULD RATHER RENT INSTEAD OF PUTTING MILES ON MY VEHICLES WHEN WE TRAVEL. GREAT JOB GUYS! THANK YOU AGAIN CHARLES YOUNG
Alexandria Barron Treviño can be described in one word... OUTSTANDING!!! She was so helpful in my time of need. We suffered a perilous hailstorm and the rental, that I already had, was torn to shreds and there was plenty of rain still to come. I was very concerned as to how I was going to do it with the rear window busted out and the rear passenger window out also. I am a single-father of 2 small children and their comfort is my main concern. Now, Alexandria didn't know this. It's not like I walk around with a sign that says, "I'm a single father of 2 small children". She was sensitive to the fact of what the rental I had looked like. She gave me guidance and put me in another vehicle. She was such a sweet lady and courteous. Enterprise do an awesome job by hiring her. Enterprise should promote her to train others in customer service. Thank you, Alexandria for being awesome!