After looking at over 20 assisted living facilities in the area before picking my father up, Carol Ann's went #1 to my list right off. The facilities are beautiful,clean, and "homey", the owner is awesome, and ALL the nursing staff/and care staff (including Melissa)go above and beyond to make sure their clients and family feel part of the "family" at Carol Ann's. If you are looking for a "family" atmosphere, where they put your family's needs at the top of their list, you will not find a better place then Carol Ann's. I read through a recent post, and I know the situation very well. Unfortunately, the person who wrote the things about Melissa, has never met Melissa in person, so she doesn't know the sweet, loving, caring person she is, nor does she know the care her father gets from her. Lorin just a negative person who because of monitored situations, has not been allowed to speak to her father, after being thoroughly monitored by APS, social workers, the family, and the authorities. She's tried everything, without success, and this is her place to vent, along with other places, that we are finding. The only REAL PROBLEM is Lorin, not the facility. The authorities have been notified, and they are doing everything in their power to stop her, unfortunately, she has been told to stop, and wont. Sooner or later her lies will catch up to her. My suggestion to anyone looking for a place to have their family member call "home" is to check out Carol Ann's for yourself. I cannot say enough good things about them. If you are looking for a warm, loving, caring facility, that feels like a "family" and "home" then Carol Ann's is the place for anyone in your family. I cannot say enough about the staff and the owner, who despite putting up with family members out of control, and things that are being said by one very lonely, sad, negative person, has been nothing but kind and understanding through a very difficult family dynamic. My recomendation always is to look for yourself. If it might not be what everyone is looking for, but definately what I was looking for, for my loved one, and would not change my decision for anything! My parent has come so far in such a short time, and is so happy and content at Carol Ann's!! My last and final remark would be this. Remember, there is always "someone" who has nothing better to do with their time but speak negative about any and everything, and unfortunately with as many "social media" sites out there, you cannot stop someone from writing their opinion down, but you can educate yourself, and make the decision that is best for your family....and I hope you do!! Making this kind of decision is hard enough, but when you have someone doing things like this any chance they get, that should tell you that Carol herself, her staff, and people involved are doing their jobs superbly, not the other way around! Good luck in whatever choice you make for your loved one!
Mr. Fawkes, I am reaching out to you to address your concerns about ABA Center for Excellence. When I read your review I was disheartened and would like to communicate with you so that your concerns are addressed. We exist to serve our community and I'm saddened to hear that you felt the need to post your concerns in this form. I wish to have the opportunity to address your concerns. I'm disheartened by this review as we pride ourselves on our strict adherence to our "conduct guidelines" spelled out by the Behavior Analyst Certification Board (BACB) as well as our own ethical guidelines. All of our therapists are screened very carefully before we hire them. They are required to answer questions about ethical dilemmas, they have extensive background checks conducted, and are provided with one month of intensive training and weekly trainings for the course of their internship, which is usually one year in duration. Additionally, we check in on families routinely to assess their satisfaction with our services. We typically get positive feedback from our families and follow up if they have had any concerns. We train our therapists on how to dress in a manner that is respectful to their clients as we understand that our clients have a wide range of values and emphasize being respectful of those values when we are in their homes. If we had any indication that one of our therapists behaved in a manner that is not therapeutic, we would take immediate corrective action. We do not tolerate unethical behavior from our therapists. Our billing department is also trained in helping our clients access resources and to work with them in a flexible manner. I am a mother and have been denied services to my child in the past due to insufficient funds and I feel obligated to provide services to people regardless of their financial situation. In fact, a large percentage of our clients receive services through scholarships and grants to which we have applied. We travel to remote areas and work with anybody that would benefit from our services. I am saddened that you have had a bad experience with us and I am reaching out to you to see what we can do to address your concerns. Please feel free to call us at 210-685-2266. Thank you,
Our Dad has stayed in Respite Care (short term assisted living) twice now and we could not be more pleased with his care. His first stay was 3 weeks; his current stay is thus far 2 weeks. Boyd and ALL of his staff are professional, respectful, very kind & caring, and loving too, not just to our Dad, but to our entire family as well. Our Mom has memory issues and each time she visits for the afternoon, she is well taken care of too. Our Dad has balance issues and has fallen several times. In the past 10 months since he got sick, he has fallen about fifty times. The fall protocols Boyd and his staff have in place leave absolutely no doubt that our Dad is responded to in a timely manner with the utmost concern for his wellbeing. Our Dad's overall state of being actually improves during his stays. Boyd and his staff also do an outstanding job of keeping us well informed, and accommodating our requests. We can't thank Boyd and EVERYONE ON STAFF enough for the outstanding service they have provided to our family. We highly recommend Emeritus at Lincoln Heights.