UPDATED POSTING & CHANGE IN RATING: I revised my original rating of one star (based on my experience cited in the "Old Positing" below) to a five star for this location because management apparently pays attention to these reviews: (1) they cleaned house with new personnel and (2) training was apparently re-emphasized: The staff is extremely friendly at the window, orders are filled correctly; sauces are included, and the menu terminology confusion has been corrected. Great job top management in responding to your customers! _______________________________________________ OLD POSTING: (1) This particular location on Wurzbach and IH-10 over the last 36 months has invariably filled our family orders incorrectly, and one time there was a huge puddle of pickle juice on top of one of our BBQ plate orders. (2) For breakfast, they always seem to forget hot sauce with the order. (3) One very frustrating issue is a lack of training for the window clerks. When ordering CHICKEN TENDERS as described on the drive-through menu, the fast food clerk ALWAYS refers to them as & STRIPS; this continuously frustrates our family, as well as a few of our friends who also dine there, for fear that our orders will once again be filled incorrectly. RETRAIN THE CLERKS OR CHANGE THE OUTSIDE MENU: ARE THEY CALLED STRIPS OR TENDERS?! Overall, this is surprisingly terrible customer service considering the long-time positive experience I have had with other locations. I recently noticed a change in personnel as of February 2011, so we'll see how things go. If it's not fixed, we're gone!
5005 West AveSan Antonio, TX 78213
From Business: Grady's B-B-Q & More s Catering service includes special event and beverage solutions. The restaurant can cater up to 10,000 people. It serves fudge brownies apple cobblers, and pecan and apple pies. It offers brisket, sausage, turkey, chicken and ham plates. Grady's B-B-Q & More s Catering service features plates, cups, k…
we have been to many steak and seafood restaurants and enjoyed most but our favorite place to enjoy the evening of dinner and drinks is by far the outback steakhouse, my favorite is the steaks which are prepared full of flavor and spiced to perfection in my opinion and the mrs. enjoys the fettuc…
On the spur of the moment my grandson picked Ounce Steakhouse as the choice for his birthday dinner. We arrive about 5:30 and immediately thought we were very underdressed for the restaurant (me with t-shirt, him in flipflops). But the host staff welcomed and assured us our dress was just fine…
I am a frequent visitor to San Pedro location because it's close to my job. Today, I dined in with a co-worker as well placed a to-go order for another co-worker. I was very disappointed to learn that once again the to-go order was not right. Instead of the Combo Meal #04 that I ordered I received a family order of fries. This is the 5th time that I can recall having to return to this location due to an error. On these visits I have been over charged, giving food that is not fresh, and on the other occasions I’ve just been given the wrong order all together. I truly enjoy dining in this restaurant but when it comes to drive-thru or a walk-up order, there always seems to be a problem. Not only does this cause me to waste time, it also wastes money due to having to return to the location. The only redeeming aspects of this day were the courteous service and the friendly manner in which the employee handled the complaint and the freshness of the order.
Have used them for catering large company events with over 250 people spread out over two shifts. They have a number of things to pick from but the overall favorite is the Three Meat Plate, with potato salad, beans, bread, jalapenos, iced tea, and pies and cheesecake. We have had various celebration dinners, but our employees love them best of all. They love the taste of the food and they love how quickly they are served. I love their effeciency in serving, their courteousness, their willingness to meet our needs, and at this last event, the extra touches they made to make it the greatest catering event for our employees. Looking back, I can remember when looking for a caterer and seeing their name, I only thought they did hamburgers out on Austin Hwy. I took a chance went by, tasted the food, decided to use them, and our employees loved it so much I have kept using them and will continue to do so.
I'm in from LA and how can you be in Texas and not get some barbecue? The reviews I read on this chain elsewhere were mixed, but since it's right next door to my hotel, I tried it anyway. I got the rib plate with three sides. The first rib I had was absolutely great! Tender and wonderful and it put Los Angeles Bar-b-q to shame. The other ribs on the plate must have come from an earlier batch because they were dry and overcooked, and a little bacony tasting. Oh well. I still enjoyed that first rib, and would go back to give them another chance. The service was friendly and efficient, and the place clean and comfortable. The sides were good also. Give it a try if you're in the area, and be happy with good, but don't expect fantastic.
I love Bill Millers' Bar-B-Que. They have anything from chicken to brisket to sausage to ribs. They have a combination plate that give you a little tast of everything. The green beans are unique to the place and are by far the best green beans I have ever had. If we go into eat we always have to take at least one whole pie home to eat later for dessert cause we are usualy too full to eat it there and it just tops off the meal so well. I have been to a lot of places that serve Bar-B-Que but I guess I like Bill Millers for the pure and simple fact that they are a family owned place from right here in San Antonio. They also give back and support the community in a lot of generous ways. To me that speaks volumes about a place.
I went here for lunch. I had the Wallet Watcher's Special with brisket, pinto beans and green beans and it came with a drink. It was reasonably priced at $5.59. The service was excellent. The food was served very quickly. I liked the all you can eat serve yourself pinto beans. The brisket was average. The BBQ sauce was good and they kept a bottle on the table which is awesome! The green beans were ok but I wished they were more like Bill Miller's. The sweet tea was excellent. Pickles and onions were serve yourself. Nice. The decorations are pretty cool. Overall it was very good. I plan on going back.
If you try Smoke house you will be glad you did. It is like eating at your Granpa's cook out. I tried the Brisket sandwich and it was bigger than any ressurant sandwich I have ever ordered. The meat was smoked with Mesquite wood and the flavor was out of bounds. You watch them make your sandwich and it is clear why it is soooooo good they cut it right from the Brisket not the trimmings from a brisket and pile it 2 inches high on a poboy bun. Man I am getting hungry thinking about it. You sure do not go because it is a fancy modern type place it is just down home good food.
Do you love meats smoked to perfection? This is the best of the best in San Antonio and surrounding cities. I have looked high and low for a good smokey piece of brisket, then I discovered the Smokehouse. You don't have to chew, the meat is so tender. Larry, who has worked there for many years, knows just how to smoke the meats, the pits are well seasoned and ready for you to chow down. My favorites are the brisket, turkey and ribs, they fall apart and you don't have to take any time chewing on it, they melt in your mouth. Texas's Best BBQ!
I DO SERVICE IN SAN ANTONIO SO IM ON THE ROAD ALOT TRIED SEVERAL BBQ PLACES BUT NONE COMPARE TO THE TASTE AND QUALITY OF FOOD OR THE SERVICE THESE GUYS ARE GREAT ATTITUDE AND VERY FRIENDLY ATMOSPHERE, IN MY OPINION THEY ARE BETTER PRICED THAN THE OTHER GUYS IN TOWN YOU DONT PAY EXTRA FOR LEAN SLICES AS ALL THERE SLICES ARE LEAN SLICED AND THE TASTE CANT BE BEAT KEEP IT UP SMOKEY WE WILL ONLY GET BBQ FROM THIS PLACE AND TO LET YOU KNOW WE LIVE 17 MILES FROM THIS STORE BUT ITS WORTH THE DRIVE
We try and always go when they have music by a guy named Doug Winn. the fod it usually good, but sometimes it is cool when you get it and light on the serving size, but if you tell them something they make it right. The bar-b-que is better than they other local chain resturants in town. They have endless drink bar and trimming out. The music is what makes it a Great place with old the old songs perform by Doug with exactness. I think he is better than Willie Nelson on some of Willies own songs.