Hello. This is Dr. Jaime Garza responding to the review written on 7/14/2011 by "beautiful": I am so sorry that you didn't get the results that you wanted, and I'm sorry that you didn't have the positive experience most of my patients have. I certainly remember you and your surgeries. I first performed a rhinoplasty on you over 7 years ago. It is my understanding, reviewing our records, that you were quite happy with your results at your three month and twelve month postoperative visits and that you even requested a second operation after your three month visit on another facial structure to further enhance your appearance, which I performed to your satisfaction. I certainly wish that I could have your permission to post your photographs so that you would be able to see that your ethnicity was not only maintained but enhanced as you requested and I agreed with. There is no evidence in your postoperative photographs of a crooked nose or a pointy tip. I last saw you 2 ½ years after your initial surgery and all was well at that appointment. We never heard from you again until my office saw this review. If I fail to provide the best result possible given the limitations of the patient’s individual features, I'm always willing to make things right. Unfortunately, unless a patient tells me they're not happy with their results, I cannot address the problem effectively. Because of the disparity in our views of your results, I want to make sure that we do not have our wires crossed and that you are actually the patient that we are referring to in this response. I am more than willing to make every attempt to address and resolve the issues you have raised to your satisfaction. Every patient matters to me, so I hope that you will call my office to clear up any misunderstanding that may have occurred. Sincerely and respectfully. Jaime R. Garza, MD, DDS, FACS
The title says it all. I met with Dr Walter Root after not having seen a Doctor in quite some time. I was not feeling very well at all, and Dr Root sorted me out in a very "down to earth", empathetic way. It was just what I was looking for. Even when I had some questions for the Dr, right after I switched meds, he was quick to respond to my voice mail that I left for him. So that's the good part. The bad part is that you must deal with the front office staff in order to see the Dr. I don't know what the deal is about getting in to see a Psychiatrist, but the wait is downright painful. I called in July and was told the nearest "1st consultation" wasn't available until September. Thank goodness I wasn't any more on edge than I was. I was lucky enough to find a slot that someone had vacated the day I called. That appointment was for 2 weeks out. Having lack of a choice, I jumped at the chance. At any rate, if you can negotiate the front office staff hurdles, you might be in good shape. So my actual review is Dr Walter Root: 5 Stars front office staff: Well, if you cannot say anything nice about someone, it's best left unsaid. You do the math. Good luck!
We were recommended to Dr. Trautman by a friend of ours who was from Slovakia. She used him as her OBGYN because she had CHIP Perinatal coverage. We're so happy we took the recommendation! Dr. Trautman and his staff were amazing. His wife Charlotte is so loving and she makes you feel welcomed each time you have an appointment. His daughter Gretchen was very much the same. His office was (and is) cozy and always. English not my wife's first language. Dr. Trautman and his wife were all willing to take their time explaining things in great detail so that my wife could understand everything. Our daughter was born on July 8, 2014 at 3:01pm at Methodist Hospital in the medical center. Dr. Trautman performed the delivery like it was nothing for him. He comforted my wife while supporting her at the same time. He followed up the next two days of our hospital stay and always made us feel as though we were not just another number. I highly recommend Dr. Trautman if you're looking for an OBGYN who'll provide you with a smooth experience and make you feel comfortable throughout the entire pregnancy and delivery process! -Andre & Veronika G.