UPDATED POSTING & CHANGE IN RATING: I revised my original rating of one star (based on my experience cited in the "Old Positing" below) to a five star for this location because management apparently pays attention to these reviews: (1) they cleaned house with new personnel and (2) training was apparently re-emphasized: The staff is extremely friendly at the window, orders are filled correctly; sauces are included, and the menu terminology confusion has been corrected. Great job top management in responding to your customers! _______________________________________________ OLD POSTING: (1) This particular location on Wurzbach and IH-10 over the last 36 months has invariably filled our family orders incorrectly, and one time there was a huge puddle of pickle juice on top of one of our BBQ plate orders. (2) For breakfast, they always seem to forget hot sauce with the order. (3) One very frustrating issue is a lack of training for the window clerks. When ordering CHICKEN TENDERS as described on the drive-through menu, the fast food clerk ALWAYS refers to them as & STRIPS; this continuously frustrates our family, as well as a few of our friends who also dine there, for fear that our orders will once again be filled incorrectly. RETRAIN THE CLERKS OR CHANGE THE OUTSIDE MENU: ARE THEY CALLED STRIPS OR TENDERS?! Overall, this is surprisingly terrible customer service considering the long-time positive experience I have had with other locations. I recently noticed a change in personnel as of February 2011, so we'll see how things go. If it's not fixed, we're gone!
I am a frequent visitor to San Pedro location because it's close to my job. Today, I dined in with a co-worker as well placed a to-go order for another co-worker. I was very disappointed to learn that once again the to-go order was not right. Instead of the Combo Meal #04 that I ordered I received a family order of fries. This is the 5th time that I can recall having to return to this location due to an error. On these visits I have been over charged, giving food that is not fresh, and on the other occasions I’ve just been given the wrong order all together. I truly enjoy dining in this restaurant but when it comes to drive-thru or a walk-up order, there always seems to be a problem. Not only does this cause me to waste time, it also wastes money due to having to return to the location. The only redeeming aspects of this day were the courteous service and the friendly manner in which the employee handled the complaint and the freshness of the order.
Have used them for catering large company events with over 250 people spread out over two shifts. They have a number of things to pick from but the overall favorite is the Three Meat Plate, with potato salad, beans, bread, jalapenos, iced tea, and pies and cheesecake. We have had various celebration dinners, but our employees love them best of all. They love the taste of the food and they love how quickly they are served. I love their effeciency in serving, their courteousness, their willingness to meet our needs, and at this last event, the extra touches they made to make it the greatest catering event for our employees. Looking back, I can remember when looking for a caterer and seeing their name, I only thought they did hamburgers out on Austin Hwy. I took a chance went by, tasted the food, decided to use them, and our employees loved it so much I have kept using them and will continue to do so.