I was compelled to add my own review for Arboretum Tree Services since it was the feedback on this site that led me to contact and ultimately hire them for all of my tree maintenance needs. First and foremost let me say that Billy Jordan (the owner) is hands down the most professional businessman that I’ve dealt with in a really long, long time. Having recently moved into my first home I’ve spent ungodly amounts of money for things both planned and unplanned, and the one truth that I’ve come to realize is that the vast majority of so-called “professionals” out there will always over-promise, under-deliver and do whatever it takes to get the most amount money for the least amount of work and concern for the consumer. It never ceases to amaze me how so many companies these days put such a low premium on customer service. It’s such a simple concept that most people choose not to master. That’s where things begin with Billy Jordan and his company – Customer first! Like many of the other reviews have stated, I called up Billy with a few questions and he showed up to my property within a couple of hours. He spent quite a bit of time looking over the property, asking what my needs and expectations were and then explained what he could do for me. He answered every single question I had and never tried to rush me through the process. One thing I noticed right from the start is that Billy is very concerned with the aesthetics as it relates to your trees and property. He spent as much time evaluating how things would look as he did assessing the crucial needs for each tree on my lot. After doing a thorough walkthrough he presented me with an estimate on the spot. As for the cost, his price was very fair and I can assure you that Arboretum Tree Services provided me the most bang for the buck with respect to my bid. Billy and his crew were prompt and on time the morning that he promised to be there. They worked non-stop almost from the moment they arrived until the time they left. What’s more impressive to me is that Billy stayed on site and supervised every aspect of his crew’s work to ensure that it met both of our expectations. I can’t stress enough just how important that is in the grand scheme of things. This company’s accountability and quality control is off the charts! I had to leave before the job was complete, but upon my return Billy came back to my home and personally walked me through the entire property and explained every aspect of what his crew had done. The work was remarkable and more than what I had expected. My yard was impeccable and dare I say even cleaner than before Billy’s crew arrived. If you didn’t see the property before, you’d never know that several trees had been worked on all day. As he walked us through, my wife and I could see the true pride in both workmanship and ownership that Billy brought to the table. The man really loves what he does. If you’re reading this then you are probably as thorough and skeptical as I am. In the past year I’ve come to realize a very simple and common truth as a homeowner and general consumer - no one will care about you or your situation as much as you do. That’s been my experience in recent times and it always stings when you write that check and feel you’ve compromised even just a little part of what you expected. If you’ve ever been there and are now shopping for a tree service, then please look no further. I’ve already referred Arboretum Tree Services to a couple of friends and will continue to endorse them to anyone who ever has the need for their expertise. Billy Jordan is the only professional I’ve dealt with in the past few years who’s cared as much about my concerns as I did, if not more. This is a truly exceptional company that delivers on every level.
When walking the yard with Billy Jordan and discussing the work that needed to be done I knew I was dealing with someone that truly cared about the quality of his work, the satisfaction of his customer and the future health of the trees involved. Arboretum Tree Services went way above and beyond what they had contracted to do. Billy's people worked extremely hard (even when he wasn't there to supervise) and did a top notch job. While my wife was concerned about how much growth was being removed (due to so many years of neglect) Billy reassured her that she would be happy with the end result which she is. My yard was actually cleaner when Arboretum was finished with their work than it was when they started. I am anxious to see how the "final product" will look this summer when their work now will show with lush growth providing a full canopy over our yard. I have no doubt that Arboretum Tree Services not only improved the health of our trees but greatly increased the value of our home and property. While other people that gave me quotes for the work were trying to see how much work they could get out of doing Billy told us how much needed to be done and why. This company truly gives you more than your money's worth with their quality and concern. I would highly recommend Arboretum Tree Services to anyone needing tree work done (and already have) and I will continue to use their services as needed. Mike and Robyn Harrelson Schertz, TX
Billy and his crew performed execeptionally. I was apprehensive at first as I didn't want to take out too many trees. I also only expected them to take out the dead branches and eliminate the ball moss. However, to my surprise, the more they worked the better I understood why they should take out certain trees and leave others. The workmen were phenomenal as they scurried up and around in the trees to eliminate the smaller branches all along main trunks and limbs basically leaving the upper canopy for future fullness. The job was completed in a matter of hours to perfection. The clean up was beyond expectation. Billy personally tended to the fertilization of the remaining trees. The crew continued without supervision in Billy's absence. The price seemed expensive initially...however, upon seeing the finished product and the amount of work and effort in the project and the long-lasting effects of their work...I knew I had a super value for the cost. As one always states...you get what you pay for! I would recommend Billy and his superb workers to anyone; understanding my recommendation is a direct reflection on me for referring them. You are welcome to review their work at 11954 Coleto Creek, SA, TX, 78253. We are the corner lot at the entrance to the gated community and I am proud to be the first house your eyes gaze upon. Herb Flora