How to Get the Most Out of Auto Repair Shops »
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
15230 Redbird MnrSan Antonio, TX 78253
816 S Saint Marys StSan Antonio, TX 78205
From Business: Get quality auto care from the professionals you trust. At Goodyear Auto Service, our certified car care professionals can provide everything from basic oil changes…
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
You need a reliable auto repair shop you can count on when it's time to take your car in for care. Get good tips for finding the b…
Some auto repair service shops may target women as uninformed consumers they can overcharge. Find out about common scams and strat…
Regarding RIPOFF Review by Travi C on 2/4/15 Thank you for haring your thought , Travi . At Bert’ Gene Brown Tran mi ion we encourage our client to openly communicate any and all concern regarding, price, quality and cu tomer ervice i ue . Therefore we are urpri ...moreed that you did not bring thi to our attention earlier o that we could addre it a oon a po ible. With all due re pect, the co t of the tran mi ion wa $1500 exactly- not $1800 and you paid an additional $165 to have work performed on the drive haft. The only item that come to mind on your tran mi ion that may have been iliconed i the governor cap. The application of ilicone i tandard procedure in ealing the governor cap to prevent leakage. Originally we repaired your tran mi ion on February 13, 2013 which wa 24 month ago. The repair had a 12 month or 12,000 mile warranty. To date your warranty ha already been expired one year. However, a you clearly tated in your review, Steve till offered to fix your i ue although the warranty had been expired approaching a year. Our intention to ati fy your complaint wa evident and clear a we willingly made effort to reach out to you. However when I made phone contact with you to re olve the i ue, you trongly rejected my reque t to allow Steve to join our conver ation for the purpo e of achieving complete clarity on the ituation and you then ended the phone call. Your refu al to allow Steve to participate in an effort to re olve thi i ue ha rendered a olution to your complaint unattainable. However, hould you recon ider to take u up on our offer, we are ready and willing to tand behind our work. Plea e call the hop at 210-637-5555 and a k for me, Bert, directly. Once again thank you, Travi . *******Updated Re pon e: February 7, 2015******* Hello Travi , my purpo e for reaching out to you wa not to create a ituation that would produce an argument. The purpo e of Steve being a party to the call wa not for him to rebuttal you. It wa for the purpo e of Steve li tening o he could get a complete under tanding a to why you are di ati fied ince he offered to fix your i ue even a yr out of warranty. I even a ured you there would be no communication between you and Steve. No argument nor rebuttal from Steve will be allowed. Once again I ended my fir t re pon e by offering you an open invitation hould you choo e to take me up on my offer. Plea e contact me per onally. You have nothing to loo e. Bring your truck o that I can check it out and te t drive it. Al o, plea e bring your receipt howing what' been repaired or replaced along with proof of payment o that we can determine an amicable agreement. It' that imple. My offer tand for 72 hour . Once again, plea e feel free to contact me. Thank you, Travi .view less
Not a hort review, but I think Lui de erve a complete explanation o you will know that he doe good work for a very rea onable price and how he aved me money. I took my GMC pickup to Colonial and Lui wa helpful and profe ional. He briefly topped working on a car...more and took a look at my radiator, which howed a mall leak on the driver' ide where the hot engine water return from the engine for cooling. Lui quickly took the fan hroud off to ee the leak more ea ily, and confirmed hi fir t opinion that the left tank had a crack in it. Lui immediately gave me an e timate, which wa far le money than I expected. Since it wa Saturday afternoon, Lui offered to tore my truck in ide of hi fenced-in back lot for ecurity until he could work on my truck on Monday. He ugge ted that I go to the nearby auto part tore to ave money on new coolant, which I did and delivered to Lui before going home. On Monday, Lui removed the radiator, cleaned it out, flu hed the engine of the old coolant, repaired the radiator and rein talled it exactly a promi ed. The truck wa fini hed and waiting for me when I arrived and the price wa the ame a quoted. I am a 74 year old enior, who drove drag race car and boat . I have built race car , boat , complete motorhome conver ion from Grayhound bu e and race engine for over 60 year , o although I am not a li ted a a profe ional mechanic I con ider my elf to be very qualified to write about the kill of another mechanic. Lui i a pro, know what he i doing and doe n't wa te time getting the job done and done right. I hould add that, a a experienced mechanic, I have een my neighbor' take their car to dealer hip and hop and they were gouged by the hop becau e they don't know anything about car , light truck , Peterbilt or Freightliner . They ju t drive the vehicle and when a hop lie to them they pay too much to get on the road again. I don't repair radiator , becau e it take a lot of pecial equipment and pace to work on them. I tru ted Lui and he charged me much le than I expected to pay. I highly recommend Lui and Colonial Radiator Service to repair your radiator quickly for a very fair and rea onable price. You will not be cheated or di appointed by Lui . Lonnie Webber San Antonio, TXview less
The fir t time I met Mr. Deluna wa la t year in 2010. I found hi ad by doing a Google earch, right away I aw that he wa driving a Por che and a hopping cart wa pu hed into the ide of the vehicle. So with-out delay I called him up and he picked up the phone right awa...morey. Mr. Deluna explained to me that he wa currently working at the BMW dealer hip located near the San Antonio Airport. He told me that he could look at the dent for me that wa on my SVT Ford Focu , all I had to do wa drive to the dealer hip to met him. After I arrived he looked at the dent told me it could be fixed, at thi point I'm in doubt becau e I had never een anyone fix a paintle dent. So in my mind becau e I'm already up- et over the dent in the fir t place. I decided to let Mr. Deluna proceed to fix it, by the way the dent wa on the driver ide door way at the top by the gla almo t. So to make a long tory hort Mr. Deluna had done what I thought wa going to end up a a bad ituation needing body work to the car. The dent wa removed and the original paint till intact. I gave him a hand hack paid him and left thinking that would be the end of eeing him again. Little did I know that on thi date July 11, 2011, I would need hi ervice again. Thi time around I had aved Mr. Deluna' web ite link in my favorite and wa able to contact him again right away. I told him about the damage and he accepted the challenge, thi time around on my SVT Ford Focu the dent wa on the pa enger ide center quarter panel. Mr. Deluna drove my car into hi hop, to begin the repair, while I wa waiting let me ay that hi hop wa o CLEAN,, Profe ional Environment. I knew right away that I liked hi work and hi hop, o 45 minute later my SVT wa fixed no paint needed and that ugly dent wa gone! Again Mr. Deluna came through with flying color to aid me doing my time of need. With that being aid I won't ever he itate to let him work in my SVT or any car that I own. I ugge t the ame to you if you care anything about how your Automobile look and take pride in having a nice looking car. Plea e go ee him and tell him that Mr. Green ent you hi way.. THE ENDview less
An auto repair professional - or mechanic - is an expert at finding, evaluating and fixing a wide range of automobile problems. Mechanics are asked to quickly diagnose vehicle issues, ranging from the exterior look of a car, motorcycle, van or truck, all the way to interior problems with the engine, brakes, mufflers, gears, or anything else that may be in need of repair. Once he or she evaluates the situation, an auto repair professional will provide you with a quote, or the expected amount of money it will take to fix the problem, along with a timeframe of how long the process will take. Depending on the severity of the vehicle's issues, the time-frame of a mechanic's work can vary. Some repairs can be done instantaneously, while others involve ordering specific parts and materials, meaning they can take hours, days or even weeks before the car is completely fixed.
Auto repair professionals are typically educated through training programs and specialty schools, learning about the different ways vehicles are constructed, damaged and ultimately repaired. There are multiple subjects covered in these programs, including auto repair and maintenance, restoration of damaged parts, collision repair and electronics. Some mechanics have a wide base of knowledge for a great number of makes and models of vehicles. Others are specialized, with a concentration on just one type or brand of automobile.
Many mechanics work out of shops with other automotive experts called body shops or garages. These businesses vary in how they are owned and operated. Some are connected to auto dealerships or large auto parts stores. This type of garage is very popular, especially for vehicle owners who have a warranty on their automobile. Depending on the terms of the contract, you may be entitled to a discount through the dealer for repairs and checkups on the vehicle.
However, many auto repair businesses are operated independently of a car manufacturer or specific brand. From large chains to neighborhood-based garages, these locations are often certified by a manufacturer to perform work within a warranty or make repairs if a company recalls a product. An independent business can also earn certification through programs sponsored by a manufacturer, meaning it is licensed to sell products and make repairs on specific vehicles. Independent auto repair businesses have a reputation as being more focused on customer service than larger, dealer-backed garages.
For car owners who need a repair on their vehicle, determining the best auto repair professional to use can be an intimidating task. There are several concerns out there in terms of mechanics who overcharged unsuspecting customers or billed people for items that don't require fixing. Understanding how you can find a reliable mechanic, what issues require professional auto repair services and how you can fix some of your own car problems are all important parts of vehicle ownership.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.