Posted: 4/29/2011Provided by Citysearch -
Typically, frequent, regular customers are a business's most valued asset. Not at Cafe Trio. If you have a concern, it's your fault. If something isn't right, it's your problem. And it doesn't matter how many times each month you dine there or how many people you've referred to their business. They are right, you are wrong, and you're just lucky to have the privilege to spend your money there. And management won't even respond to you if you contact them after an incident, so don't even try! Regardless of how many times you may have dined at Cafe Trio over the years and how many rewards programs you've completed with them, the customer is not important. They don't care about you. My suggestion, patronize another Italian restaurant like Sea Salt or Sette Bello (pizza) where they value your business. Update: The manager called me directly to discuss my concern and offer a solution. This was very helpful. I consider the matter resolved.