In the very few times I have spoken with this company, it was a very negative experience. I am an employer who is garnishing employee's checks to get this company's money back and they STILL treat me like garbage. I cannot even imagine having a personal loan from them. I give referrals to employees on places to obtain loans and this is the last place I will ever refer!
It looks like I'm not alone when I say that their customer service is terrible. I would be absolutely ashamed if my company or employees treated customers/other companies the way your employees do.
Shame on you guys for not only treating customers like complete garbage, but also for treating companies that is getting you your money back like garbage!
A little bit of thankfulness could go along ways. But seems as though you guys don't have a single polite person in your office.
By the way, YOU'RE WELCOME!