- Extra Phones:
Primary Phone: (801) 210-3105
Primary Phone: (801) 337-1665
Phone: (801) 262-4322
It's absolutely THE WORST customer service I have ever been apart of. The management has no professionalism in their bones. There is dog turd everywhere on the grounds, not only because the lack of effort from the owner but there are never bags for the owners to start a habit of grabbing a bag. Out of the 6 apartment complexes I have resided in, never have I had a problem with my lease till now. Nor, was the management willing to help the situation but just make it worse. I will never recommend this place to anyone.... ever! Thanks for nothing Miller Estate.
11/13/2011Provided by Citysearch -
if I could give zero stars I would. When we moved out of our apartment we left the place immaculate, even going so far as to wipe EVERY wall down with magic erasers. Two weeks after vacating we were shocked to see a cleaning bill for nearly $1,000. Yes, that's not a typo...a cleaning bill for $1,000 with such outrageous charges as $250 to repaint the entire apartment, which just so happened to have been fully painted one year prior. Then they were billing us just over $400 for carpet cleaning because there were two very small pet stains, and $90 for ""wall repairs"" which they initially said was to fix fist sized holes in the wall, but when I disputed this claim they then said it was to fix holes where pictures were hung...basically to cover basic wear and tear. When we called to dispute the bill they agreed to lower it to $700, but still couldn't explain why they were billing $400 for a carpet cleaning service that FOUR Murray companies quoted as costing $150. I made repeated calls to Miller's ""management"" with no returned calls. I made a final offer of $400, which I felt was more than equitable, but all I was told was someone would call me back. Then one year after moving out I received a letter from a collections attorney demanding payment. I then started the entire process of disputing what I felt were erroneous charges, after a month of dealing with the attorney's Miller Estates accepted my offer, which was the same one I made a year prior, but now I have attorney and court costs tacked on!!
All I can say is, I WOULD NOT RECOMMEND THAT ANYONE LIVE HERE....
08/22/2011Provided by Citysearch -
It's all terrible, just as every other review indicates. Not only this website, but many others as well! Unhelpful staff and very unreasonable demands create a bad environment for renting. In one year of living there, I wasn't able to talk with any other tenant that was willing to renew their lease, not one! Be wise, keep looking!
03/05/2011Provided by Citysearch -
I cannot tell you how horrible my experience living at Miller Estates was. I read reviews online before moving in, saw how horrible everyone else said it was, and thought there is no way it could really be that bad. Trust me. It is.
Lets start with this: For 6 months, I paid exactly the amount of rent that my lease said I was supposed to pay. Then, management leaves a note on everyone's doors saying that cable is being discontinued, and to subtract $35 from your rent starting the next month. SO, I do that, pay my rent on time, and they leave a 3 Day Pay or Evict Notice on my door, saying I owe them $20-ish. I figure I must've miscalculated, so I take them a check for the difference immediately. The next month, the same thing happens. I double check my math, and I know that I had figured correctly. So I take my lease to the managers office, show them how much rent my lease says, tell them they are figuring wrong and billing me wrong, and they proceed to tell me that my lease is incorrect, and that they have been ""writing off"" the difference each month, but its time for me start paying what I really owe. Bear in mind, I signed a lease, and their manager signed a lease saying exactly what I was supposed to pay, and they went against it. Liars & scam artists. That's what these people are.
They also refuse to do anything about neighbors who throw beer bottles, pop bottles, cigarette butts off of their balcony and into mine. Constantly. They also refuse to say anything to them about the loud parties, screaming, swearing and general rowdiness of the same neighbors.
Another experience, was in January. I was bringing groceries in from my car. I locked my keys in my car, and my apartment was locked. I had all my groceries & mail right in front of my apartment, but could not get in. I called management, and they told me they could not let me in to my apartment, because it was a ""liability"", even though I had my ID and mail with my name & APT # on it. They told me I had to call a locksmith to let me in. Which was $100. And I had to wait for 45 minutes in January, outside.
Please, if you are thinking about moving here, do yourself a favor, and don't do it. WORST APARTMENTS EVER.
09/25/2010Provided by Citysearch -
This is the most disorganized landlord I have ever had.
When we signed our lease the person working told us how much to write the check for, my husband wrote the check and handed it to her, and then they called us a few days later because we didn't pay enough. One month they applied our rent check to another apartment, even though the apartment number is printed on the check, they posted a notice on our door that we hadn't paid rent yet and would be evicted if we didn't pay. We had a leak in our apt. and when it was being fixed the maintenance person saw a cat on the patio, not our cat, we live on the first floor so cats sometimes wander through the patio. We got a notice that we had an undeclared pet and needed to pay the pet deposit and pet rent (which we already paid because we have a dog). We just got a notice, in the middle of our lease, that we need to pay $120 for damage to the doors. The only door damage is the molding around the bedroom door is cracked from opening the door when it was accidentally locked. Isn't that why we pay a security deposit and is one 6ft strip of molding really worth $120? Basically, really frustrating, overpriced place to live.
11/12/2009Provided by Citysearch -
This place will nickel and dime you to death. Do not be fooled by the low rent and deposit. When you move out they charge you to repaint your entire apartment. I received a bill equal to that of my deposit after I moved out. They created all of these mystery charges for money I ""owe"" them. Be sure not to have them paint an accent wall. They charge $40 to paint the wall and $100 to paint it back! Do not choose this as a place to live. All they care about is ripping people off. Maintenance and management are unresponsive. Neighbors are loud and trashy. I paid a $250 deposit and I got a bill for $267 for painting and cleaning even though I left the apartment in immaculate condition. Also, beware they require 60 days for move out notice. This is another way they make money since they don't explain that up front!