03/17/2012Provided by Citysearch -
I went in to buy a sig 226 and they only had one in stock. It was the display and kinda nicked up from customers racking it and dry firing. So I asked them if they could order a ""factory new"" one, they said no problem and told me it could be any where from 3-10 days before it would arrive. I received a call from them in just 2 days, I went in to pick it up and I was so busy that night I wasn't able to take a look at it til the next night. When I finally checked it out I could tell that I had the display model. First of all Sig Sauer company sends out guns with a band on the grip.. this was missing. There is also a tag on the trigger guard which was not on the trigger guard, and I was missing the lubricant that Sig Sauer puts in the case. I then looked at my receipt saw that I was charged 20 bucks more then he originally told me. I then went up to the Ogden Impact location to see what they could do for me I explained everything to them, they told me that there would have been no way for them receive the gun in 2 days. They also said that the gun that I purchased had been on sale for quite some time so they had no idea why I was charged the original price. The Ogden Impact helped me out so much. It's how customers should be treated. Even if you live near the Kearns location, it is worth the extra drive time/gas to make the trip up north.
Now I just want to be clear that Impact is not a bad company.. Their Kearns location just has very bad customer service!!!!