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Hyland Cyclery

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Business Details

75

years

in Business

Salt Lake City's #1 Family Owned Bike Shop
BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

New Year's Day

2017/01/01Closed

Independence Day observed

2015/07/039:30 am - 4:00 pm

Thanksgiving Day

2017/11/23Closed

Christmas Day

2017/12/25Closed

Independence Day

2017/07/049:30 am - 4:00 pm

Winter Hours (2015/12/28 - 2016/02/29)

Mon - Sat9:30 am - 6:00 pm

Extra Phones:

Phone: (801) 467-4547

Primary Phone: (801) 467-4547

Sponsored Links
Services/Products:
New Bicycles Cycling Apparel Cycling Accessories Bike Components Expert Bike Fitting Experienced Bike Repair and Serivice Fat Bike Rentals Bike Demos
Brands:
Bontrager, Burley, Electra, Ellsworth, GoPro, Redline, S&M, Swiftwick, Transition Bikes, Trek, Yakima
Payment method:
discover, cash, master card, visa, financing available, amex
Price Range:
$ - $$$$
Neighborhood:
Sugar House
AKA:

Highland Cyclery

Hyland Cyclery, Inc.

Categories:
Bicycle Shops, Bicycle Repair, Sporting Goods
Other Information:

Parking: Lot

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Reviews

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09/02/2014

Overall

** UPDATED **Worst bike shop and return policy/guarantee ever!! After 39 days the derailleur got wrapped around the spoke during a ride. They maintained they had no idea how it happened. The refused to let me return it (after 39 days) and they refused to help fix it all they said was that I had to pay additional money to fix it -- this came from the owner and the manager Tom. I was highly disappointed and I will never purchase fr this shop again, horrible parts and horrible service. Lesson learned, if your paying for a new bike find a place where they have a good warranty ... Something beyond 30 days ... There are many quality shops as I'm finding out just be sure to take your time and do research.

*** UPDATE **** the manager Tom called me asking me to take down my review ... and when I said no he asked to speak to my husband, because I was not being fair ... Actually Tom, not being fair is when you chose to force someone to purchase a care plan in order to fix a bike with crappy components that failed on a ride, which ended up costing more than had I just payed cash for them to fix it. I told Tom if he didnt like my comment to change their return policy and have a better guarantee. He refused. This company is the worst I've ever purchased from if the company wants to call me talking about whats fair and what is not, then don't cheat people out of being able to return a thousand dollar bike when components fail, he tried blaming me several times saying that my bike was scratched and it must've been something I had done to get the derailleur stuck in the spoke. Completely false claims to not accept blame for failed components and do the right thing and fix the bike. I have lost all faith in this company. Beware if buying from here.

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Hyland Cyclery

3040 S Highland DrSalt Lake CityUT 84106

(801) 467-0914

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