Poor Service from the Service Dept
I have had a very bad experience with their Service Department. I took my Suzuki LS650 into their service department on July 1st for an inspection, replacement of front brakes and a carb tune up (rejet) to help stop the backfire. They quoted a 5 business day turn around.
A week later when I called, they said it would be another week before they could get to it. I was not too happy about that, but what could I do. I waited another 5 days and started calling every other day for status (since they did not feel that it was important to call me about the delays). By July 19th I was getting very frustrated especially after speaking to a coworker that said he took his Honda Shadow into the Cycle House, a shop just down the road from Honda Suzuki Salt Lake, for a tune up and was in and out in two days! After leaving a voice mail for Ernie (the shop manager), sending in a complaint to the service department on their web site and still never hearing back, I finally decided to go down in person on July 23rd to raise some H***. When I got there my bike had just been finished. Whew, all is well. OK, not really. My biked failed the inspection due to the front brakes being too worn, yes, and the front brakes that I asked them to replace because I knew they were too worn! They said I could leave the bike for a few more days and they would get them replaced. Of course, I said no thanks, I'll do them myself, a few more days would probably mean August 15th. I paid the $175 (twice what they quoted) and road the bike home. It now backfires worse than it did before I took it in, I replaced the front brake pads and I now have to go back or find another shop to finish my inspection. It is now 7/26, nearly a month of the good riding season has been missed and I am just completing my inspection.
My suggestion; DO NOT GO TO THIS SHOP! Take your bike a mile down the road and go to the Cycle House or anywhere else (although I hear that Plaza is not much better).