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Fur R We

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Business Details

22

years

in Business

Hours:

Regular Hours

SunClosed

General Info:
With over 20 years of experience, at Fur R We, your pet will be pampered and cared for in a clean, safe, and secure environment. We are an upscale salon serving all of the Salt Lake City Metropolitan area and we offer affordable pricing. Locally owned and operated, Fur R We is honored to have many of their clients refer their friends for services, too! The caring professionals at Fur R We provide the highest quality of care to make sure that your pet's visit is a world-class experience. Fur R We believes that every dog and cat needs to be groomed on a regular basis. Regular grooming prevents excessive shedding, skin and paw disorders, and painful mats. Fur R We provides complete dog and cat grooming for all breeds. We cater to everyone! We are a full service salon with everything from hand scissor haircuts, naked shave downs, and everything in between. Turn around times are 4-6 hours. Express service is available for a $10 fee with a turn around time of 1-3 hours based on breed. Drop off times are from 8:00am-1:00pm. Early drop-off is available upon request.
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Payment method:
amex, mastercard, discover, visa
Location:
Salt Lake City Metropolitan Area
Categories:
Pet Food, Dog & Cat Grooming & Supplies, Pet Grooming, Pet Services, Pet Stores

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Reviews

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09/16/2016

Overall
Expertise
Professionalism

I took my cat Meow into this establishment on 09/13/2016.
I immediately saw a huge cut on her leg. Upon further inspection I saw she had a big sore on the side of the INSIDE of her mouth and blood was all over the outside of her mouth. I also noticed multiple cuts all along her belly.
I got home and called Fur R We and requested to speak with the groomer, who I found out was Victoria.
Asking about the gash on the leg I asked if they usually care for any wounds that occur during the services. Victoria stated that it was not a bad cut and instead treated me as if I was overreacting.
I asked about the mouth wound and Victoria acted like she did not know what I was referring to and refused to explain. I ESPECIALLY want an explanation of how she got an injury to the INSIDE of her mouth. Since there should not have been any injury to the inside of her mouth at all, had she been treated correctly.

06/15/2016

Overall
Expertise
Professionalism

EVERY GROOMER knows that u DON'T shave ANY HUSKY hair unless it's a medical emergency! call the shop & she said that Denice isn't in, she'll be back in 30 minutes, she'll call back.30 minutes,nothing,an hour,nothing. I call back FURIOUS asking for Denice she says that she has gone home? SHE WON'T COME BACK. This guy gets on the phone, asks if I can bring my dog in so he can take a look I say okay. I bring her in I'm very pissed off & I restate what I have been saying repeatedlyon the phone, he tries to fight back with me saying my mom asked for a groom & a cut. IF my mom had asked for a cut, DENICE should've INFORMED her that you DON'T WHICH SHE DID NOT DO.I demand a FULL refund & the woman who did this to come down & give me an explanation!". He said, "you want me to call her & have her come all the way from 3800 west for this?" I began to refuse anything from them & all he said was, "I'm not going to do anything you can get out of my shop". PLEASE keep your fur babies away from here!

08/14/2014

Overall
Horrible experience.

★☆☆☆☆ Absolutely horrible customer service. Will never return or recommend to anyone. I requested for my dog to have a cocker cut and do NOT shave him. I picked him up and he was completely shaved with a poof on his head. I have never seen a cocker spaniel with no fur especially not even on his belly. The receptionist was rude and when I called and talked to the owner she said there was a miscommunication between the receptionist and the groomer and that there was nothing she could do. She refused to give a refund for a 62$ cut that I could've done myself. She said he could have a free bath next time. Horrible customer service. Horrible owner. Horrible cut. My dog is completely naked and so embarrassed and I'm embarrassed for him.

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Fur R We

1873 Fort Union BlvdSalt Lake CityUT 84121

(801) 942-7979

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