Horrible place all around. They should be closed down and not allowed to groom or board dogs. I have been there a few times when other people get their dogs back with bites on them, etc. We generally take our golden to get groomed and they seem to do a decent job. Today's experience was completely unprofessional. The owner, who is also the groomer was too busy to talk to my wife when we dropped off our 8 month old golden doodle. So, the person at the front desk took notes, supposedly. We specifically asked to keep our puppies hair nice and long for the winter to help her stay warm and because she looks adorable...we needed a minor trim and even provided a picture as an example. When we picked her up she was completely shaved!
The owner was again too busy to talk with me and they offered me a free jacket for our puppy. I then called back when I got home and again the owner was too busy to talk to me. Worst of all the front desk staff were rude and kept saying they understood while also not allowing me to complete a sentence. Now my puppy looks like a 10 or 12 y/o dog and these are many months of puppy hair that were taken away from us. Worst of all they did not even do a good job of buzzing her hair as she has random patches of fur between her paws and chunks of hair taken out where they did leave it a bit longer. WTF!!!