In my search for a kayak (Perception Patriot 12.0 orange/red), when I talked to them on the phone they said they didn't carry that model in stock and that I would have to order it from the warehouse (wherever that is?) and it would cost me $160.00 for shipping. What? I want to buy a product from your store and you want me to pay shipping charges? Now that's real customer service ladies and gentlemen. If I owned a store I would do what is necessary to supply my customers with their needs, but not at Dicks. Sorry Dicks, zero rating for you and my business goes elsewhere.