I have always been satisfied with the customer service - UNTIL I had a problem and had to deal with Dustin the Floor Manager. I was treated with the lowest level of respect & customer service I have ever encountered by someone in a management position ! The boots were sightly tight - they offered to stretch them.No mention of discoloration or damage caused by doing so- only that once stretched they can't be returned/understandable. When I picked them up I noticed a bump - the girl said "oh I can fix that"& left for a min. returned& PUT the boots in the box. When I went to wear them for the 1st time I noticed the BUMP (still there) & DISCOLORATION on both.
When I returned to the store ( West Valley) I tried to explain that the boots were DAMAGED. It's a long story ! He is RUDE- the first words out of his mouth - which were" I'm going to tell you right now you are not going to exchange these boots" to "did you read the sign - I need you to go stand over there and read that sign". BAD !