First of all, I'll say I was satisfied with my tattoo. The artist Rick did mine. I did have to get it touched up once, with is normal, but now that I look at it there are some spots that still have color missing. The main trouble I had is when I needed a letter of sterility so that I could donate plasma. I was very disappointed when I found out that they had no such letter or any kind of form or official letterhead to print off so I could get the required proof of sterility. They told me that I need to bring in the form from the biomat for them to sign off. So I went to the biomat, and got the document listing what needed to be included in the letter of sterility. I showed and he refused to give me the letter since he would have had to type up a paragraph himself. A paragraph! How hard is that? And how ungrateful a way to treat a paying customer! Needless to say, I will NOT be going to their shop when I get my other tattoos. The shop as a whole might be okay, but I was VERY dissatsfied with their professionalism, and my tattoo was just so-so.