We have looked at swim spas for well over a year and were ready to purchase from a competitor. By chance I called Christian at Arctic Spas to give him an opportunity to work up an offer in comparison to the one we were ready to make with someone else. We had seen Arctic Spas at a home show or two. Christian promptly called back and went over a price and specs for an Arctic Spa. We were pleasantly surprised by the offer and the specs. We were especially impressed with the build quality of the spa, ie...heater, filtration, and the way the tub is insulated. Everything just made sense. Made the drive to the shop and spoke more. Christian and crew were very knowledgeable and friendly without being pushy. Thirty minutes later we bought a swim spa. Christian followed up a day later at our home to go over delivery and other questions we had. So far our experience with Arctic Spas has been Very Good and look forward to delivery in a few weeks.
I am very happy with the service that has been provided to me over the last 18 months. As a property owner in SLC as well as Denver, I cannot dedicate all of my time to our Hot Tub - I looked around and eventually decided to let Glen manage it for me. Not once since then have they missed a service or done anything that would make me regret my choice on service provider. Additionally, they have also assisted me via phone with concerns that I had with our Hot Tub in Denver and not once have I been steered wrong. I have never been overcharged for the services rendered and they have always provided me with choices and solutions. This is a small company, but their service level is excellent and their knowledge is second to none. I do highly recommend them.
I have had my spa for a few years and saw a few reviews on here questioning the service. They have excellent service. I recently thought I had a problem with one of my pumps and a service call was made. It turned out to be something that wasn't covered under warranty. Since I thought there was some confusion Christian just took care of it. In all of my dealings the service has been excellent and those that suggest otherwise I would ignore. I write this review not for artic spas benefit, but for readers so they know they can trust the product and service at artic spas.