Just wanted to thank the staff at Rugged Rental for our recent rental! You are the best! I was very happy to locate the link to your company web site from the SLC Chamber of Commerce website (googled car rental companies in SLC and located your web link at their web site.) What a find!! I was fed up with the high rates quoted from national car rental companies at the airport and searched and found you! I want to express how pleased we were with: - your shuttle service to the SLC airport (quick and efficient, no waiting), - the vehicle selected for our rental (we were sooo happy with the upgrade you offered), - the rental rate was great (your site and company a real find!), - the courtesy from each employee at Rugged Rental during our arrival and departure!! No complaints for the service we received from your company. If I could, I would have handed out your business card to everyone standing in line at the car rental counters! So happy to avoid those lines and receive the type of service your company provided on our destination trip! Will definitely rent from Rugged Rental on our next trip to the Great Salt Lake!
I was very disappointed this time renting from different location in SLC, UT. I usually use downtown are, this time was the airport. I rented a full size SUV and the showed me to a scratched up, dirty Chevy Tahoe. Which would been great minus the filthy inside and outside. Then the ofeed a larger SUV Chevy Suburban which I really didn't want but hey it was a free upgrade. Took it on the freeway to start my drive and the alignment was awful, had to take it back. So then they offered me a afore Expedition and it was not washed or vacuumed.... well by this time I did not want to finaggle any longer so I just took it. I was very happy with this vehicle in the matter that it got me where my family needed to go in comfort. When I returned Patty the Enterprise employee was very nice and fast and listened to my concern of the 3 dirty vehicles, and how much time was waisted. I will probably never rent from the airport location a gain? .
When I picked up my vehicle I noticed that a tire was low and just figured I would take care of it later because I was in a hurry to get to a conference. Needless to say the tire was losing pressure quite fast-come to find out there was a nail in it. To make a long story short, I was on the road traveling through the western states and was having to stop each day to fill the tire. Pain in the back side. I called the rental office and stayed in touch with them during the week. Finally ended up in Denver and was able to get a new tire. On return the customer service agents were aware of the issue and bent over backwards to make sure I was taken care of. I am a frequent renter from Enterprise and I will have to admit this was the best experience I have had from any rental office. Awesome group of individuals that are totally focused on GREAT customer service.