I took a bag in today to be fixed and it was done quickly and looked great. The man who helped me was very kind and even held the door for me when I left because I had my baby in her car seat. While I was waiting a few women came in to pick up shoes and both commented on how great the shoes looked. I can see why people would be turned off by the customer service but like others have said you're going to get your shoes or luggage repaired well at a good price not to make a new best friend.
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High quality work, reasonable price, and done very quickly. I highly recommend this shop for shoe repairs.
Brought a boot in I needed a build up for got it back in a few hours most shops take a few days