"You asked for it, you got it!" The old Toyota jingle held true for me at Salinas Toyota. After a month of searching, I found The Car in their used inventory. Test drove it, liked it, and went into "the box" for some old-school, hard-sale negotiating. After securing my own financing a few days later, which made the deal a lot simpler, I was able to negotiate what I felt was a very fair price, and more importantly one I could afford, over the phone. (I experienced much less pressure negotiating over the phone, though I did have to "walk away" again.) The real test of their mettle came two days after I picked the car up, when, on my first trip out in it, in city driving, with my little ones in the back, three warning lights came on simultaneously and the car started acting funny. I took it back to Salinas Toyota for service, and it turned out to be just a bad ignition coil, a $200 repair. Nevertheless, I was extremely chagrined at having to have my brand new-to-me car repaired so soon. I spoke with the customer service rep, my salesperson, and the general manager for sales, all of whom assured me there was no way they could have known this was going out, and I should have bought the extended warranty. However, the GM said he'd speak with the owners on Monday, and on Monday I got a call from him saying they'd refund my service bill. A company which stands behind its product, not because they're obligated but because it's the right thing to do, is one I can get behind. Salinas Toyota gave me what I wanted and needed, and went the extra mile for me, because I asked for it. I will be returning to their service department (which was good and efficient, if a bit disorganized) and I will look there first next time I'm in the market for a Toyota.
Good Customer service, Art was very helpful.... Give them a try....
I have done business with numerous dealers over the years. Most have been good but one too many that left me unsatisfied and regretful. Along with the excitement of purchasing a new vehicle and the stress of the large expense, it is more pleasurable when you find a business that caters to you. I realize that all companies need to make a profit to remain viable; with this in mind, I am willing to pay a certain amount for something but not for dealer mark-ups or fees that exceed actual costs. I have been fortunate to have met Jim Manuin and his staff several years ago. He and his staff were very low pressure, up front about costs and fees but most of all they insured that all of my questions were answered. What was most remarkable, is their commitment to the customer and after sales service. I was so impressed that I have purchased, for myself and family, my last four, (brand new), vehicles from him. I always look for the best deal I can get and as I said before, the purchases were always from Salinas Valley Dodge. I am pleased to do business with Salinas Valley Dodge and Jim Manuin in particular. I recommend to anyone that you do all your shopping and reasearch and then give them a call. Hopefully you come to find the service that I did. This review can in no way express my satisfaction. If you need a vehicle, you should consider this company. Their commitment to personal service shows that the art of doing business has returned.
We were having difficulty finding the color we wanted at the price we wanted at the local dealerships around us. After expanding our search to include Salinas (which is ~60 miles south for us) we found the Barcelona red Prius with the features we wanted and at the price Edmunds said was good value. We got a prompt phone call from Jim, their internet manager, who confirmed the price and availability. We discussed possible options to include and the price. After thinking about it overnight we made our decision and asked for the car to be set aside for pick up the next day. On Friday on arrival at the dealership we were met by Jim who took us over to a clean prepped Prius and introduces us to all the new features in the 2011 (this is our second Prius). We then proceeded inside to handle the paper work which took about 30 minutes. We did not experience any pressure, were treated professionally and courteously. Dan, the finance manager, explained the fine print on all those forms freeing us from having to read it all. After signing the paper work Jim took us on a drive to ensure we were completely satisfied and also introduced us to the power drive feature which certainly helps goose acceleration and is a welcome addition to this Prius. Less than an hour and half after we arrived we drove away on a full tank of gas, completely satisfied with our new car and new car buying experience.