I've only had the pleasure of visting during business hours twice. I LOVE the video live stream to the drive thru!! It truly makes it a personal experience. Unlike other banks you drive up and the monitor shows teller "Welcome to Suntrust" all smiles, makes me smile. We have our business account there, and after only 2 visits considering switching all our personal accounts. Suntrust has found an innovative way to keep banking personal while keeping the tech convenience!!! My teller is ALWAYS smiling and a pleasure to work with in drive thru!!!!!
It is not a place to be at in the afternoon doing any kind of transaction, its slow. There is only like a couple of workers in the front and the line is to the door. One workers knows her clients and chit chat wasting waiting customers time. The lady that sits and the tall slim guy are proficient. thanks.
These are great people that still remember what customer service really is!