07/16/2011Provided by Citysearch -
Good fortune just lost a good customer today. This restaurant is next door to a child entertainment complex I frequent with my son for lunch quite often.
We decided to give it a try for dinner since we've usually been satisfied.
They advertised that Crab legs are on the menu during weekends with an accompanying increase in price.
Unfortunately, the entire time we were there (close to 45 minutes) there were never crab legs on the Buffet.
No big deal as there were lots of other things to eat although I was looking forward to eating a little bit of crab since we were paying as premium for it.
I probably wouldn't have given it a second thought except for the absolutely lousy service. We didn't even have a waitress come over to ask what drinks we wanted until we were finished with our first plate.
We waited and waited for crab legs to be put on the menu but they never came and with a youngster anxious to get to the real fun I decided to just eat what was available.
As we were finishing dessert the manager came walking by. I flagged him down and informed him that I have always liked coming here for lunch but I was a little disappointed in the dinner service.
He asked why?
I then told him that ive only seen a waitress once and inquired why there was no crab tonight.
He didn't even address the lack of service and with absolutely no apologies he said that ""some people eat too much"".
I said that I understood how that can be a big problem, but very politely asked why are you charging people for something they don't get?
He then said ""we put out crab sometimes and to talk to cashier if you not happy"".
Ok, so Now I'm getting a little peeved but as a business owner myself I believe that you always get further with people by being nice rather than a jerk.
As I walked up to the cashier I noticed that the manager was walking away so I figured he had given her a heads up already.
I asked her if she had spoken with the manager and again with no apologies she snapped at me that ""everybody pay same price""!!
I calmly said ""I wasn't looking for discount but was trying to find out why you are charging for something that you are not giving to people?.
She then said matter of factly, you no like you go someplace else!
I said to her ""are you kidding me"" and looked around for some hidden camera thinking some kind of prank was being played on me.
Unfortunately, the only ""prank"" was this place calling itself a restaurant and these people believing they are professionals.
I will never be back...