I was skeptical going there after the negative reviews on this site, but I have been there twice now and I should say my experience has been great. The service has been good. They are open till 8 PM which is great. I had my headphones left in one of my suit jackets and they promptly saved it in an envelope and handed it to me on pickup. Their prices (with coupons) are competitive. Overall my experience has been great so far.