My family booked a total of 9 services for a spa-day. Unfortunately, one of the massages that had specifically been requested and confirmed suddenly wasn't available when we arrived. Then the appointments themselves were mixed up and I was left laying on a table on my bad back for 45 minutes waiting for my next service. When the massage therapist finally arrived I specifically asked if the rest of my family was finished as I didn't want to leave them waiting and I could have done without the service. I was told no only to find out that they were indeed waiting in the very small lobby while I finished.
While waiting, my mother purchased future services, that we then decided, after discussing the overall experience, we no longer wanted. When we called to cancel the future services and request a refund on the credit card, the owner of the spa, Michele, rather than apologizing for issues we'd encountered and cheerfully refunding us, instead argued with us about the services, made excuses for the lack of service and then finally told us she would take care of it the next day. I asked that she contact us to confirm the credit had been issued. Two days later, after not hearing from her, I called the spa to confirm and the owner told me she had credited the amount less $20 because she was charged that amount by her credit card company for processing the refund. So bottom line, we were charged $20 for services that we didn't receive.
While the massage staff seemed capable enough, the overall experience was not pleasant. Despite stating on their website that "Stressed minds, bodies, and spirits are soothed, centered and nourished," we were instead left more stressed and frustrated by the lack of customer service and the overall attitude of the owner.
I would not recommend this spa if you are looking for a relaxing and enjoyable experience.