I had a horrible experience with this service as I made an appointment over one week in advance to have my braids taken down along with calling the day before to confirm my appointment all to get there, wait one hour because noone could recall my appointment. Once I was asked to sit in the chair, the lady (with the young child) was very rude as she was using the scissors to not only cut out the weave but also MY HAIR! Once I brought it to her attention, her response was very rude and unprofessional. After cutting through 3 braids, she asked if I could come back tomorrow. I didn't understand this since I previously made an appointment. Needless to say, I left and didn't even think about returning the next day..... or any day for that matter. They really need to learn professionalism and customer service!