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Total Comfort Heating & Cooling

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Business Details

33

years

in Business

IT'S HARD TO STOP A TRANE.
BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Social Links:
Visit Twitter Page   |   Visit Facebook Page
Hours:

Regular Hours

General Info:
Locally owned and operated by Tom and Kimberly Donahue and Ken and Candy Ross. Total Comfort Heating and Cooling has been installing and repairing air conditioning and heating systems in St. Louis and St. Charles for over 30 years, providing top quality service for both residential and commercial customers. Total Comfort Heating and Cooling services all makes and models, but only installs the best products with the best warranties that are manufactured by Amana and Trane. Total Comfort Heating and Cooling technicians are factory certified and we are licensed and bonded to give you and yours peace of mind. We provide maintenance agreements to keep your equipment running efficiently year-round. We provide indoor air quality which includes humidification, HEPA air cleaners, zoning systems, and bacteria controlling ultraviolet lights. At Total Comfort Heating and Cooling we protect your home and business like it was ours. Our technicians use shoe covers and floor coverings for spotless cleanup like we were never there. Our metal fabrication shop customizes sheet metal for any project, commercial or residential. "Our Commitment is Your Total Comfort" is our slogan for a reason, we are committed to your 100% satisfaction. Our phones our answered by a real live human being.
Extra Phones:

Phone: (636) 923-2665

Services/Products:
  • Commercial
  • Heating
  • Furnace Repair
  • Residential
  • Air Conditioning
  • Service & Repair
  • Installation
  • Air Purifiers
Brands:
Trane; XLi Comfort Systems; ComfortLink II Control; Nexia ™ Home intelligence; CleanEffects™ Air Filtration system; EarthWise™ Geothermal; XC and XV Furnaces; Hyperion ™ Air Handlers.
Payment method:
amex, discover, visa, mastercard
Accreditation:

NATE Certifed - North American Technician Excellence

APlus Dealer

Associations:
BBB Accredited Business
Categories:
Air Conditioning Service & Repair, Major Appliances, Plumbers, Heating Equipment & Systems, Furnaces Parts & Supplies, Furnaces-Heating, Air Conditioning Equipment & Systems, Heating Contractors & Specialties, Air Cleaning & Purifying Equipment, Air Conditioning Contractors & Systems
Other Information:

Specialties: Furnaces, Boilers

Services: Commercial, Heating, Furnace Repair, Residential, Air Conditioning, Service & Repair, Installation

Emergency Service: TRUE

Free Estimates: TRUE

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Total Comfort Heating & Cooling
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(314) 282-3086

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Reviews

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Posted: 6/13/2016

Overall
Selection
Service

I had called Total Comfort to help install my new furnace. They came out to provde me a quote. I did not move forward with them because of their high charges. As a result, they charged for coming out to just give me a quote. I have disputed this charge and they are still trying to collect. What type of business charges you when no work has actually been done. I would stay away from this business at all costs

Helpful?Flag
Updated: 2/5/2016
Overall

These guys think they are the only company in town. I called several times and finally got hold of an human. They said next available appointment is in one week.The guy who answered said, we are not holding appintments, unless you are sure. What kind of an answer, would I call unless I want workd done. I hanged up and called others and the guys were awsome, courteous, prompt and more importantly knew what matters most is the customer service

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Posted: 12/30/2015

Overall

After leaving 3 messages during a 2 weeks spread without getting any call back, I would say this is a company lack of customer services. I would not trust my business to this company at all.

Helpful?Flag

Posted: 8/17/2015

Overall

my A/C had gone from 70 degrees in the am to 89 degrees in the pm….so needless to say, my place was hot…..

I contacted Total Comfort, Emergency Services, since it was after 5 pm……I left my information and within 10 minutes or so, I was contacted……within 15 minutes or so, they were at my door……they were able to figure out the problem and replace the needed part to get my A/C working properly……I was able to use the YP coupon from the back of the directory for the service call……

Just want to say I was impressed at how fast I was contacted and how fast the work was taken care of…….they did a good job

Helpful?Flag
Updated: 6/11/2015
Overall
I would like to thank Doug and...

I would like to thank Doug and Neal for the great job they did installing our new unit. The Total Comfort team gives all around great service, fast, knowledgeable, and friendly. Thanks to everyone at Total Comfort.

Helpful?Flag
Updated: 6/11/2015
Overall
Couldn't ask for a better comp...

Couldn't ask for a better company! Very friendly, fast & knowledgeable staff, from the moment Ken came to the house until after the men got done installing our new unit. I have been recommending them to everyone, and will continue to do so. You will not be disappointed, so give them a call! Am so glad I now have them as my Heating & Cooling company for years to come!! Thanks again Total Comfort, an amazing job done well!

Helpful?Flag
Updated: 6/11/2015
Overall
Back to cool air!

Hottest day in three yrs. Thanks to Neal for saving the day! Very curtious, knowledgeable and fast.!

Helpful?Flag
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Total Comfort Heating & Cooling

2325 Grissom DrSaint LouisMO 63146

(314) 282-3086

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Total Comfort Heating & Cooling

2325 Grissom DrSaint LouisMO 63146

(314) 282-3086

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