Been coming here since they opened, but looking for new place to go. Lately, they have been slacking big time! I didn't get a massage with my manicure, nope he just skipped over that step. I had he older guy this last time, same guy, think his name is Henry, rubbed the side of my foot so hard it's still has a sore on it from two weeks ago! He massaged one leg for the normal time, then the other one for maybe a minute if that! I noticed they skip steps too, I guess to get you out of there quicker. I had no base coat on gel nails, so they don't change color like they should. Took my daughter in for a eyebrow wax and was way too hot, almost dripped in her eye and she had blisters for two weeks! Ridiculous, it's like they get an attitude when you walk in. I'll find some other nail place that will do the job right without the attitude, too expensive to be skipping steps, especially the massage, that's the best part! Also, they do not sterilize their implements, such as nail files, buffers, cuticle snippets, etc. and I'm a good tipper on top of it, I would think they would be more than happy to wait on me, but I guess not! I'll give my money to someone who does the job right and is actually happy to do the job!