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Petco

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Business Details

51

years

in Business

Healthier Pets. Happier People. Better World.
Hours:

Regular Hours

General Info:
Visit your St Louis, MO Petco Animal Supplies for all of your animal nutrition and grooming needs. Our mission is Healthier Pets. Happier People. Better World. Located at 3158 Telegraph Road, Petco focuses on nurturing the powerful relationship between people and pets. We do this by providing the products, services, advice and experiences that keep pets physically fit, mentally alert, socially engaged and emotionally happy. Petco provides a variety of nutritional needs for your pets as well as grooming, adoption, and training services. Visit your local St Louis Petco Animal Supplies today.
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Brands:
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Payment method:
master card, visa, apple pay
Neighborhoods:
Lin-Tel Manor, Mehlville
Categories:
Pet Stores, Pet Grooming, Dog & Cat Furnishings & Supplies, Pet Food, Dog & Cat Grooming & Supplies, Aquariums & Aquarium Supplies
Other Information:

Specialties: Marine Fish, Couches, Love Seats, Pocket Pets, Vermin, Furnishings, Exotic Animals, Dog Sales, Puppy Sales, Sofas, Aquatics, Small Animals

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Reviews

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09/24/2015

Overall

Horrible customer care. Denied any responsibility with helping address a huge concern in regard to an adoption. Refused to help contact other local stores for assistance in resolving the issue while customer visited store. Repeatedly claimed plausible deniability, asserting that they (both the store manager and district manager) were justified in doing nothing due to the lack in evidence to prove that the store was responsible for concerns with an adoption. Their "old system" was unable to pull up previous transactions to supply evidence of liability in an adoption gone awry. I was completely let down by my assumptions that Petco would be a reliable and caring pet retailer. It is my belief that this should not only be the store's concern but that it should be a concern for corporate offices in San Diego and San Antonio as well; The public should be made aware that the management at this location has little concern in ensuring that customers are fully disclosed with information regarding adoptions. I called customer service, and was told that this complaint would be passed on to higher management, when I asked if that meant the district manager, the rep said yes. When I attempted to leave in protest of the customer care presented by both the store and district manager, I was threatened with accusations of animal neglect, and police arrest. I was forced to make a purchase (just $22) in order resolve the issue, and left the store empty handed, feeling disappointed for the animals who were affected by Petco's negligence. I do not intend on returning to Petco. This was the worst retail experience in both working in retail and as a customer. I offer 1/5 stars for the manager's outstanding, low-balling skills, knowledge on store policy, self advocacy skills, ability to threaten and manipulate customers into purchases, and for the district manager's managerial ability to repeat everything that the manager had to say, and for resolving this issue with the utmost concern for animal and customer care.

05/03/2015

Overall

Horrible grooming department. Their groomer didn't show up two weekends in a row and we had I drive all the way there to find that out. Offering a $10 coupon off your next grooming service really doesn't help if there are no groomers available.

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Petco

3158 Telegraph RdSaint LouisMO 63125

(314) 892-1172

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