Very knowledgable staff. If you comunicate what your going for, they always have suggestions, I'm a beginner with cake decorating, but have always enjoyed trying to get something together for my daughters birthdays.Some positive reinforcement kept me trudging on, I discovered Nancy Ann's and just through browsing and asking questions I tried different techniques. They also have some nice books. I found one that especially peeked my interest and it was loaded with recipes, it was pricey but was well worth it. Its called The Well Decorated Cake by Toba Garrett. All of the icings that I've tried so far are fabulous. Its so much fun going back in and telling them of my successes, because they were so much a part of it. Tonight I'm shooting for the marshmallow fondant that Nancy Ann's has on their web-site. Wish me luck!