I really want to like this store - but unless you are in their "clique" or a long time customer or bought a machine from them (which myself and a friend would have except they made us feel like we were beneath their time)- they treat you like you are a nuisance and a bother. their fabric selection is great - the customer service - not great. same experience all 5 times i went - my girlfriends had the same experience so it's not just me. dont go unless you want to feel like you are imposing and beneath their time. I stopped going - after 5 times I got the message.
p.s. this review is for the st. louis store - i have heard thru the grapevine that the Fairview Heights store is much better and know several St. Louis folks who will not go to this store but will travel over to the Fairview Heights store because their customer service is so much better.