Over all I always receive kind service and everyone is always so helpful in exactly what I'm looking for in products. I've been purchasing hair from here for about a year, the quality depends on the price you want to pay. I can't speak for hair on the cheaper side but the manager is always honest about the quality and how long you will be able to use it. Yes I've had a bad experience once with so called high quality hair but I received a credit back and chanced purchasing again. I absolutely love it! The 9a raw Hollywood beauty hair is everything!!! 1 month of wear so far and I haven't even put heat to it yet. It's so full with no shedding or tangling, a bit on the pricy side but nothing compared to quality of get up and go looking fresh out the beauty shop everyday. Love the friendly atmosphere as well. Customers can be annoying as they want quality but don't want to pay the money so I'm sure they are not satisfied but my personal experience is always great.