I would not recommend doing business with Hertz. While the specific shop we went to wasn't great at all, it was mostly the company itself that has screwed us over. We were going to go on vacation, and I had a car ready to pick up on 12 p.m. on Saturday. Unfortunately, I was not informed that they CLOSE at 12. In fact, I actually asked if I should pick it up the Friday before, but they assured me that since I pre-paid for it, I'd be able to pick it up on Saturday. Nope. Also, why in the name of hell would a car rental place only be open for 3 hours a day? I'm pretty sure I saw 24-hours signs everywhere. Because that would make too much sense. Either way, I called to see if there was anything I could do, and after 30 minutes of speaking with a PR rep who could not speak any English, my best option was revealed to be renting a car at the airport, for an extra $400 than what I had already paid at Hertz, because I was "requesting one too late." Does "too late" mean almost a week before hand? Needless to say, we're taking another car, and I'm calling to get a refund immediately. This was absurd.