Don Brown Chevrolet
- Alfa Romeo
- Aston Martin
- Land Rover
- BBB Rating:
- Social Links:
- Visit Twitter Page | Visit Facebook Page
- General Info:
- Don Brown Chevrolet is a 2nd generation family owned Chevy dealership that works hard to maintain the family atmosphere throughout the various departments. When you visit our St. Louis Service Center, you’ll notice that everyone works together to give each customer a satisfactory experience. If you stick around long enough, you might see Don Brown himself walk through as he talks with customers and calls everyone by name – a truly impressive feat considering the size of our GM Certified Service Department! Our Chevy service team works hard to make Don Brown Chevrolet the Service Center of choice for customers in the St. Louis area and beyond. All of our service technicians are ASE Certified. This means they have the knowledge, skills and training to take care of your vehicle properly. We know your car is a big investment - that’s why we want to help you take care of it so that it can continue to serve you for years to come.
- Extra Phones:
Phone: (314) 772-1400
- Tires, Wheels & Alignments
- Engine Service
- Oil Changes
- Payment method:
- all major credit cards, amex, mastercard, discover, visa
- The Hill
Don Brown Chevrolet, Inc.
- Automobile Body Repairing & Painting, Automobile Parts & Supplies, Used Car Dealers, Auto Repair & Service, New Car Dealers, Auto Oil & Lube
- Other Information:
Services: Tires, Wheels & Alignments, Engine Service, Oil Changes
Shuttle Service: Yes
Parts Available: Yes
Wow - how incredibly Dishonest and Unprofessional is this Don Brown Chevrolet!
I would highly recommend people stay far away from this dealership. It is obviously operated by individuals with little if any integrity.
Case in point: On 06/30/2015 at 12:00 PM I called a salesman I had been dealing with and told him I had decided to purchase the vehicle we had discussed. I was en route to meet immediately. The salesman responded by asking if I could instead meet with him at 3:00 PM as he had a class to get to at 1:00 PM. In an effort to keep him from not missing his classes, and to help ensure that he got his commission, I agreed in an effort to do the "right thing" even though it was not convenient for me. We agreed upon a price and I discussed with him the need for my rental vehicle to be picked up at the dealership after we met and signed the paperwork @3:00 PM..
Low and behold, after waiting the extra couple of hours to accommodate the sales rep's schedule and after 45 minutes drive time from O'Fallon, MO, I arrived at the dealership at 3:00 PM. One problem - the vehicle had been "sold". Yes - sold. The sales rep said that the sales manager "Tim" had sold the vehicle from underneath him to a "close friend" in the preceding hour. I demanded to see the General Manager or Don Brown to have the situation immediately righted only to be put off by a "Patty" - a customer service manager? - and then by a "Tim" - a sales manager? - who did nothing to help. Don Brown refused to honor the deal they had agreed to through their sales rep and furthermore offered no apology or any solution to the problem other than to simply say that I had not purchased the vehicle and that it had been sold.
Wow. How incredibly inept, petty and...slimy. So typical of the stereotypical "used car experience". I asked the sales rep if he had notified the dealership that he was selling the vehicle and he assured me that he had and had requested that it be "washed" and brought to the front for pickup at 3:00 PM. So the dealership was well aware of the situation and pulled a "fast one" on an unsuspecting potential customer to further their own personal needs.
Uh, not good for business, folks.
If you promise customers something - like the sale of a vehicle for example - and then deliberately break that promise to satisfy selfish ends and then further refuse to make the situation right while there is still time then, well...you pretty much suck. If this is how they handle a situation like this then one can only imagine how they handle the rest of their business.
As a consequence, I will forever tell everyone of my experience with this greasy dealership who has absolutely zero class...Don Brown. You have been warned....
had a really good experience purchasing a car from Don Brown Chevrolet. I would have to say that everyone was very warm and friendly. I was help by both Paul DeYoung, who did an AMAZING job with helping me with my vehicle, and he has one of the best personalities ever! Ben Cordia assisted me as well and they made the experience a breeze. I was especially pleased that everything was done in a timely manner. The only complaint I would have is that when I spoke with Ben on the phone, he stated I would be able to get customer cash that would only apply to the vehicle that I was purchasing. I was never offered that. Once I got home, and the excitement from my purchase wore off, I remembered, but it was too late, the deal was done. I would recommend going forward that they not tell people they will do something for them that they have no intention of doing. Overall I was happy and would purchase again, I just would make sure that I don't sign the contract until I receive all verbal agreements.
I called Don Brown to check on a Camaro that was listed on the internet and got to speak the internet sales manager who is also named Shawn. He said that he had the car and to come in when I get a chance and he will put me with one of his best salesman. I make it there and Shawn puts me with Paul. Paul talked a bit about the car, we took a test drive and went to talk about financing options. Paul comes up with the best financing offer and turns me over to the finance manager. The finance manager covered all of the bases on the loan and got me in the car the same day. These guys know their job and do it well.
I contacted the dealership on a Tuesday, went in on Wednesday, and drove off the lot in a 2014 Camaro on Thursday! Thanks to Brendan Davis and the rest of the Don Brown team for making my buying experience very easy! Ended up with an unbelievable interest rate. Overall very good experience.
I have mixed feelings about this place.
The great thing is that there was a safety recall on my vehicle and they managed to work me into a very packed schedule in order to get this done before I graduated and drove off into the sunset. Thanks-- that really was helpful. (I'm not being sarcastic.)
The one star review speaks to the way I was treated in the shop. Like most auto places, they will try to strangle money out of you-- this is more common than it is uncommon, and this is coming from someone whose grandfather owned and operated his own mechanic shop. You really do need to go into most places with a "no-nonsense, grab the bull by the horns" attitude. But these folks are different: they won't take no for an answer and will try everything in the books to get their way.
I'm a woman who happens to know a little about cars because cars interest me. I also have several friends who build cars and often go to them whenever I have questions/concerns. So, when they offered to run a diagnostic check for a "check engine" light for $100, I declined, as many places will offer the same service for free and anything more than $50 is robbery.
Second, the old joke with people who work with cars is to place a thing of duct tape over the "check engine light" when it goes off because it can be anything--water in the gas tank, dirt, etc. Now, to be fair, I was having an issue this winter when the car wouldn't start and I'd have to tap the break to get the gas to squirt into the engine. This (at the advice of my friend, who build cars) was likely due to the cold or some dirtiness. When I was explaining to my father (who had come with me; the car is legally in his name) that it did act up some in the frigid weather but was a-OK when it warmed up, the man overheard us and wanted to know what I said. I repeated that, and he claimed that cold weather won't make a car act up (lie) and when I repeated, again, that since it warmed up above 20 degrees there hadn't been any issues, he said, "Fine. Whatever. You're right." When I left to check on my mother in the car, he told my father a story about a "young woman" who damaged the car by putting diesel fuel into the engine, costing upwards of $10,000 in repairs, because she was too afraid to admit this to her parents. (The insinuation was that I'd roally messed up my own car and didn't want to own up to it and that he should override my decision.)
Third, a woman who I'd spoken to accused me of bringing the car in at a time later than "we'd scheduled"--7AM. On the telephone, we hadn't scheduled a time. When I asked when I should bring it in, she said, "Sometime in the morning. We open at 7AM. Keep in mind that the sooner you get it here the sooner we can get it done." I brought it in at 9:30 and she was quick to accuse me for "forgetting" my scheduled timeslot. There was never any scheduled timeslot. Really, auto shop lady, own up to your own errors.
So basically, this experience was like walking into a classroom of five-year-olds, who were simultaneously ageist, sexist, and the auto-shop equivalent of "Mean Girls." Have fun, if you decide to go here. Bring your battle armor.
EDIT: As an update, I brought this to a reputable mechanic in Nebraska and they ran a diagnostic for free. As it turns out, a mouse had nested in my engine area over the winter and chewed through the electrical wires in the wire harness. It didn't affect anything other than my car's temperature gauges and was a quick fix. The mechanic also said it was likely the trouble starting (in my particular car) was due to the frigid temperatures and unrelated to the "check engine" light.