05/08/2012Provided by Citysearch -
The Olivette store at Price and Olive has a terrible pharmacy. We have had not just poor service but have been misled by the pharmacy. Last week, May 4, we called to have the pharmacy call the provider to obtain the transfer of a prescription my daughter needed. We told them she was just out of the hospital and really needed the drug. They said would call and let us know when we could pick it up. We called later in the day and they said they did not have time and ""by the way, it takes us 2 days for a prescription transfer"". Call back Tuesday they said. First, they never told us that and in fact clearly told us it could be done right away. Second, when we went to the store to retrieve the prescription they could not find it. Then they found it but had never called to make the transfer. Meanwhile, my daughter had been suffering all day thanks to CVS and the uncaring pharmacy. We took it to another pharmacy, they called, it was transferred and we got the medicine right away. This is not the first problem with this pharmacy. They had a ""district person"" call us about the first issue. Never heard back from CVS. I urge everyone to find another pharmacy to deal with to avoid this pattern of lack of caring and concern for customers. Since they did not have to work to earn our business, (Express Script refugee) they just don't seem to care.What a shame.