American Eagle Credit Union

I am very disappointed with this credit union and would not recommend anyone bank here. I have been a customer for over 20 years and the customer service is horrible. I had to request copies of deposits due to being a witness in a civil case and this was listed on the subpeona. I called to request this and was told there would be a charge and I would receive a call with the amount. Which I was fine with, as I would have requested the bill and forwarded to the party requesting these documents. Instead, I was surpised when I looked at my account online and saw that ABECU took $154.00 out of my account without my permission. I called to discuss this and was told that I just needed to fax the papers in and the charges would be reversed as they could not provide me with a detailed bill for me to try and request reimbursement from the party requesting the documents. I waited to see if I would receive a bill and did not. I then faxed the paper work that I was told to fax so the charges would be reversed. I received a call from Francis Wilks stating that I was told there would be a charge. Well, that is correct, however, it should be obvious since I did not want these documents I would have never agreed to pay for these NOR did I authorize anyone to take money out of my account. Francis asked to call me back after she spoke with her supervisor Angie Spanevello. She then called back and stated that they listened to the call and I was told that there would be a charge and I would get a call with the amount. Again, I did not dispute that but I did not receive a call. Francis then indicated that they don't know if I received a call or not! I again explained it should be crystal clear that I would not be paying for these documents. She stated that Angie said the best they could do was reimburse me some of the money. I do not agree with ANYONE taking money out of an account without the owners permission. I cannot beleive a finacial institution that is holding money for so many people can do legally do this! Let alone the credit union not try to make it right! Beware when deciding to bank here!