Bill (owner) and Daryl (co-worker) came out today ahead of schedule, couldn't get the clog resolved with first snake/auger machine brought out, so came back with a larger machine that was out on another job in the same morning! They were slightly higher in price, but well worth it! Bill was very honest, straight forward and took the time to explain the step-wise approach of troubleshooting the clog and potential causes since it wasn't tree roots, but a soft clog due to likely a build-up of cooking grease/fat/oil. Always, Always, Always, collect the grease/fat/oil off the food, BUT NEVER POUR DOWN the drain. Bill took the time to point out the fats that the auger broke up as he was pulling it back out of the stack clean-out. He mentioned there may be a slight downward bend in the pipe so instead of a straight angle down to sewer main, there's a slight dip such that there's likely puddle and all material flowing through may build up/collect and now the 4" pipe is constricted. Like ----~---- instead of --------. He says next steps may be to camera/locate and either straighten line if abs/pvc by correcting sag or replacing failed section. We contacted the Bore's company who came out the last time, but all they sounded interested in doing is exactly what they did when the came out less than 6 months ago. Call me crazy, but doing the same thing and expecting different results wasn't my idea of fun. Bottom-line: professional, courteous, polite, thorough. I'll likely need them again and they'll be my first call!
Saint Louis, MO 63130
From Business: The business specializes in Full Service Plumbing Contractor.
1234 Hanley Industrial CtSaint Louis, MO 63144
From Business: Whether you’re experiencing a plumbing emergency, or something as simple as a leaky faucet or running toilet, Roto-Rooter can help you get it fixed quickly. Roto-Ro…
I called Bill to ask some basic questions about an issue we were having and he was absolutely amazing! He answered all my questions gave me a general price of what it would cost without any complications which was 70 to 100 less than what I had been told by some other places. He explained how to find our yard vent something that a person who had been out earlier wouldn't even help my husband look for! After dealing with a few things had to call Bill back to have him send someone out to fix the problem. It was after house and he was more then willing to send someone out Doug who was awesome! Came here and was here for an hour working to get things fixed. Not only did he fix the problem but he gave us suggestions on a couple other things we were having issues with and even went outside and helped my husband actually find the yard vent which was buried down about 4 inches in our front yard! I will MOST DIFFIDENTLY be calling them back if we ever need further jobs done. Reasonable, Fast, Polite and very Professional! If I could give more than 5 stars I really would!
Following days of steady rain, I discovered water in my basement. Further investigation revealed an accumulation of water in my stairwell which was forcing its way under the door seal and into the basement. The drain was not plugged, yet, the water wasn't flowing away from the house into the drainage system. A friend suggested that I call Sentinel Plumbing for help. A personable young man showed up the same day and diagnosed the problem. The old drainage tiles (under the cement stairwell) had collapsed, preventing the water from flowing away from the basement door. The estimate was very reasonable and I ok'd the work. He was able to complete the work that day (which included breaking up the cement, replacing the tiles and pouring a new cement floor in the stairwell). He even stopped back the next week to check on the results. I've not had a problem since. In fact, I've had him back numerous times to add a second bathroom and an additional shower.