This wasa great place at first... i called to see if they were accepting new patients, they were able to get me an appointment that same day. As soon as I walked in they greeted me by name and already had my insurance info ready and on file. The staff is really friendly, the dr is knowledgeable and honest. They walked me through what my insurance covered and the breakdown of all cost which was important to me because my last Eye Glass place was known for ripping people off and adding extra fees that insurance wouldve paid for. The problem came after I came back to pick up my contacts. I originally paid all my fees so all I had to do was pick my contacts up. But when I walked in the Dr. said I owed an extra $40. They tried to pull the bait and switch on me. I already misplaced my receipt (I recommend you keep yours!) so I got a statement from my insurance confirming all of the cost they had me pay at 1st. They also told me the contacts cost more than they actually cost... After I showed my documentation, the receptionist said "HERE!" and handed me the contacts in a manner that made me feel like she was saying shut up and get out! That definitely changed my initial opinion. I'll find somewhere else to do business now.
I recently returned to Overland Optical for an eye exam, and new glasses. I was very pleased with the exam process, and the extra time and care the eye doctor spent to also answer questions I had specific to my vision, and medications I use. When looking for frames, the opticians helped me choose a new, quality frame that looks great on me, and I was told about a new kind of digitally-ground lens, which makes the prescription wrap further into the peripheral vision area, without as much added thickness to my lenses as in normally ground lenses. After my new glasses were ready, I could see a definite improvement from my previous glasses. They are great! Thank you Overland Optical staff! Paul
I was very impressed with Overland Optical Family Eye Care. It's been a couple of years since my last visit, but the staff is still attentive, friendly and caring. The ladies at the front desk greeted me with a smile and the Dr's assistant was efficient and friendly as well. Dr. Schmitz is thorough and took the time to answer all of my questions. I was glad to see the updates in equipment -- we went over the pictures of my eye and she will keep them on file to compare during future visits! When it was time to look for my glasses, I had lots of choices in both styles and price ranges. Plus I was able to get my glasses the same day. Overall a great experience.