The front desk lady was very rude. I was upset because my puppy was sick. She was heartless .. until she saw I had plenty of money.. then her attitude changed.. It was early in the morning and we were up all night with our sick puppy.. I guess I did not look like I was good enough .. She was nice when I was paying my bill of $300.00... She should NOT be at the front desk.. The Dr. was super nice.