This company could not have made my night worse. I called to schedule a pick up from a specific location and was told it would be about 45 minutes because it was a busy night. I called back 1 minute later to confirm location, and to make sure they had my phone number. All was okay. I waited in this location for 45 minutes and, when no one came, I called back to see if the timeline had changed. To my absolute frustration they told me there was no record of my pick up. They were not coming. To make it worse, the dispatcher told me they also were not going to come and that I should go "hail one." Not once did I see a cab anywhere. You wonder why ride-sharing companies are doing so well-this is why. This would have never happened with companies lIke Uber or Lyft.