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We took a prescription for a cane into Matrix of St Augustine. We were told that my fiancee would have the cane the very next day. It's been over a week and I've called several times but no one seems to know anything about it. My Dr sent his notes as required by Matrix immediately. I called once again today with the same response. I don't know how you expect to stay in business with this type of service or rather NO SERVICE. it's a very simple request for a $20 cane. I will NEVER recommend your business to any person. Terrible service. ....