My heat went out on a Sunday while my husband was deer hunting. He told me to call Remer's since they were the ones to install the boiler and our water heater. We thought we could trust them. They quoted me an outrageous amount...for some reason they think that a Sunday is the same as a holiday! $220 for an hour! But I was stuck and agreed. He was here less than 15 minutes and did get the heat back on but told me that because we had my brother in law replace the coupler a few times that he stripped the threads and the whole thing needed to be replaced. He said the part would be around $200 and he would come back on Monday to replace it. He didn't have it in his truck to do it then. No mention that there would be another service charge. After all he was only here 15 minutes and it wasn't my fault he didn't have the part with him. It was all part of the same problem. When I got my bill, I was charged another $100 for labor plus $13 for mileage! Another charge I wasn't told about and totally ridiculous since I live in the city and not far from the company! That's the cost of doing business and should be part of their service call charges, not something tacked on top of that! It's not like their customers can bring in their boilers for repair! I called to complain but they didn't care and just said it was what they charge. Well, they just lost us as customers! A $504.67 bill for what they did was outrageous! I'll never call them again!