I LOVE THEM! I don’t write these posts often, but I have a good reason for this post. The guys at Best Buy Car Sale bent over backwards to get me into my “new to me” truck. I had never purchased a used car from someone I did not know before and was in all honestly, braced for the worst. Leading up to purchasing, I have been diligent in my homework online, looking for someone with a good reputation and great products within my price range. Unlike most of the people and places I was finding, they had both. They have good standing with the BBB, great posts by other customers, and have been in business long enough that I knew they were doing it right. The cars / trucks they had listed online were easy to research on Carfax with links right on their web site. I had a clear idea of my options before I even picked up the phone to see if the trucks I was interested in were still available and schedule an appointment for my test drive(s). I went to see them with 1 first choice but a total of 3 of their vehicles in my mind as possibilities. I was greeted with huge warm smiles and handshakes as soon as I entered the office. Allen had the SUV I had inquired about ready for me to test drive. Keeping this post less than 3 pages long, I’ll jump ahead. I decided on an SUV that I loved, but it was a bit above what I had in my budget to spend and I didn’t want to finance above the cash I had saved for my new vehicle. John, their manager did not try to push me into a loan I wasn’t comfortable with nor did he try to “sell” me. Instead he showed me complete respect and got creative on how to get me my SUV. I felt like I was working with a friend. He was honest, straightforward, and completely kept in mind what I wanted and needed. At no time was I rushed and every question I had was answered with knowledge. There was one small thing wrong with the stereo and he got someone to fix it while we were doing the paperwork. I’m sorry to say that I forget the name of the man that I did the finally paperwork with but will say he was just as wonderful as Allen and John. He also explained any questions I had, kept the sale fun, and was completely on top of everything so the paperwork went quickly. I recommend that you go visit their dealership. I could not be more pleased with my SUV and how purchasing it went..
Score! Finally a car dealership without the pain and utter frustration! I did a ton of research online before actually going in. I was on a mission to find my next baby - a white Audi A4. I found three in the area, M&S was the third and final stop. Others, who I won't mention, were a bit sketchy - the usual stuff - not wanting to share the Carfax, not answering my questions, pushing me to other cars. Eddie and M&S Auto was the opposite, I could tell right from the beginning my experience was going to be different. I parked and was attended to right away, I told Eddie I was looking at their 2009 Audi A4, he found that it was at their mechanic shop around the corner, he ran over and brought it back for me. While I was waiting I hung out in their lounge where I was offered drinks and donuts (multiple times) and, requested to see the Carfax, which they happily supplied. Eddie brought the car upfront for me. We went for a drive, he answered all my questions - there was a few he didn't know for sure and he ACTUALLY REMEMBERED to answer them later! I loved the car but, the airbag light was on - they assured me they would fix it for me at no charge (and they did). Then came down to the financing - I already had been pre-approved through my Credit Union, PatelCo. Eddie asked if I would like to see if they could get a better rate, I didn't feel comfortable doing so and, he had not problem with it. They were able to work with my Credit Union, faxed over all the documents and all the requested info. A few days later I noticed that my front driver brake was squeaking. I called them up and they said to just come down and they would take care of it for me... what?? No fighting? I brought it in the next day and they had it done in an hour. I was able to hang out in their lounge and use their wifi to work, so it wasn't a big deal. I just remember catching myself laughing and enjoying myself for the first time at a car dealership (this is my sixth car)! These guys are so cool and easy going - I never felt pressured or that I was being taken advantage of. Eddie said it best... "you're buying a new car, it should be fun!"
After spending considerable time searching for a used car that is both reliable and affordable, we landed at Salem Auto. Initially we worked with David. He was very up-front with us about prices and which cars he 'had room' to lower prices and which ones he did not. Wow! What a breath of fresh air! My husband came back the next night to look at a few more cars then finally we both returned a few days later to test drive each of the 4 we had narrowed down as possibilities. David was off this day, so we worked with Mike and the office manager (sorry, I forgot his name). While my choice would have been an older, more expensive car, my husband decided he wanted the Prius for the gas mileage as he drives 250 miles a day for work. Within a day or two the "check engine" light came on and we panicked. We know that when you buy a used car "as is" you are stuck with whatever you get. However, it seemed like the guys at Salem Auto were upstanding guys, so we decided to call them to see if they would be willing to at least look at it. When we called neither David, Mike, or the office mgr were available, we we explained everything to Alex. Alex asked us to bring it in telling us that there was something he wanted to check out. We don't live in Sacramento, so it was inconvenient but we were not about to refuse him! Alex hooked up his machine, ran some tests, and advised us put some fuel cleaner in the tank and no longer use cheap gas. We weren't even 1/2 home before the light came on again! We called back and spoke with David. David asked us to come back again. This time, he would have a mechanic take a look at it AND give us a loaner car!!! WHAT?!? We've never gotten a loaner car from ANY other car dealership even when we brought a brand new vehicle! The car was fixed and we picked it up the following day. Needless to say, I cannot speak highly enough of Salem Auto and all four of the men that helped us! Honestly, they all worked together as a single unit and to make sure we purchased a reliable car. We will definitely give them our business in the future!