Mustafa, You were heaven sent, you answered my questions and put my mind at ease, and finished the job long before the timeframe the others had given me, not to mention that you went to bat for me with the Trane distributor. Not only did you beat the price of what the others quoted me, you made our transaction go smoothly, conveniently and easy. You have no idea, I had talked to 3 other Air Conditioning Contractors who were not co-operative, very abrasive and non-negotiable, nobody would go to bat for me, it was a take it or leave it attitude. One told me my warranty had expired and if I had not called the distributor myself to get the truth, I would have paid full price for all parts and labor. He did not negotiate with them or go to bat for me, he came back to me and said, “Sorry your warranty expired, the five year warranty is measured from when the equipment is made, not from when it is installed.” The full price was going to be $780 for parts and $450 for labor. I was so upset, almost to tears, I called the manufacturer direct, they told me, I am fully covered, the warranty is five years from when the unit is installed. I fully trust you and will never do business with anyone else for my Central Heating and Air conditioning unit. Thank you, Thank you, Thank you,
Mr Handyman is a decent company. They are courteous and do good work. However, beware of the hidden trip charge. If your repair requires parts that need to be special ordered, the company will charge you another trip service fee to deliver those parts to finish the project. Bacially, plan to spend $55 every time they visit you. I was told I only had to pay for the parts and would not be charge additional fees. The owner was unconcerned about my complaint, stating that someone had to pay for the technician's time.
The technician, Mustafa just left my home. I had a problem with heat not coming on. He came out the very next day after my call. He gave me a small window of arrival. Called me 30 minutes before his arrival. He was very polite and helpful, clean cut, nice truck and best of all he fixed the problem in under 30 minutes. I was surprised that the charge was so low. Super servcie and an over all great experience!