called several months ahead to proactively set appointment during a special price offering for a cleaning and also said I might need a chimney cap and wanted to see about this also, told them the kind of fireplace insert I had, make model etc -- price was supposed to be 109 for inspectiion and cleaning. when the time came, technician arrived and said he didn't have the tools to do the job, recommended rescheduling with someone else. I called the next day and was told that because I had an insert a different tech needed to do this, it will be an additional $40 for this service, not the original advertised $109.
Rescheduled, new tech comes out very nice guy as was the other tech, but goes up, looks in chimney and says that he doesn't have the right size brush, so he can't clean it, doesn't have chimney caps with him -- is going to charge a service call for the "inspection", and I'll need to reschedule AGAIN. Theyll call me first thing in the morning -- he suggests I should get a cap and cap plate -- it will cost another $300 for this --- and the "inspection' costs 79.95.
No call the next morning -- call them and at this point have talked with other chimney services including my installer who say that its a pretty standard sized stovepipe and they can't imagine why he wouldn't be able to do a cleaning or have the right size brushes along. Another tells me that this company is notorious for finding ways to jack up the price from their offers. So I call back to say that I'm dismayed at having started over 2 months ago, have had 2 techs out, no work has been accomplished, and they were supposed to call me to reschedule -- gave them $ and a small deposit, but am wondering at the situation.
Owner calls back to say we will "part ways" -- sending my money back. -- what a waste of time. In my field I take time to educate people about what is needed and why. And at this point I would have at least apologized for the inconvenience, and now having to scurry to get services as everyone is heavily booked at this point. Thank you Dr. Sweep.