We switched from a credit union that we had belonged to for 15 years to Fifth Third and haven't looked back. The benefits of the move have been amazing and we wish we would have done so sooner. The staff is extremely helpful and always smiling and professional (with just the right touch of personality). For a big bank, its refreshing to see. We will be with them as long as they are around.
My first day of using the bank.... I drove up to the drive-in window the green light was on. No one ever came to the window so I assumed they were closed for New Years Eve day. But as I was driving off I noticed two women standing there just talking to each other no one had ever come up to the drive thru maybe the bell is broken? I went and stood in the cold and use the ATM
I have delt with several different banks in the last 50 years and consider the people the best!